Online Community Specialist| PMINewtown Square, Pa, United States
Hello Aaron - apologies you are having difficulties navigating to your course. I see you contacted PMI Customer Care on 18 May. Was someone able to resolve your issue? Please keep us posted and thanks!
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1 reply by Linda Linton
Aug 28, 2024 10:09 AM
Linda Linton
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Hello Kimberly,
I have contacted PMI support via chat multiple times on this issue. They always suggest the basic client-side troubleshooting for website issues (clear cache, try a different browser, etc.). They even state that we should not use a work computer (to avoid firewalls and such). However, from what I have researched online, it appears that the error is caused on the server side - in the website coding. Could you escalate this issue to the website development team to look into this, please? As it is, we are unable to access our training, certification PDUs, etc. Thank you for any assistance you can offer!
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Arun PillaiSenior Project Manager| Faith Group, LLCWallingford, PA, United States
I had the same issue and when I used the chat support, I received the below response. When I disabled my work VPN, everything displayed correctly. Hopefully this helps others.
**Please note that error message you're getting is because you're using a device connected to a VPN or with other firewall setting, you'll need to turn it off or try with a different device.** Saving Changes...
I have also reached out to the chat line they told me not to use a company computer but when I use my home laptop is does the same thing. The other day I used my company computer and it worked fine and now it's giving me the same issues again? mypmi-app.Common.ErrorCode 406 Saving Changes...
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