Mary C WaghdhareProject Manager| AT&T MobilitySammamish, Wa, United States
Same issue here. I tried logging in both my work and personal laptops using different browsers (Edge, Chrome, Firefox) , i'm still getting the same error. Saving Changes...
Julia FlennerChange Initiative Manager| Wells FargoRichmond, Va, United States
Same issue here. I took a course yesterday via my work laptop, connected via VPN, and began another earlier today, again on the work laptop connected by VPN, and tonight it is throwing that error instead of allowing me to continue the course. I was using Chrome, which has always been more successful for me than Edge. Saving Changes...
I had the same problem for at least 4 days and the solutions proposed by the helpdesk didn't work. Then suddenly the system started working again. Saving Changes...
I'm getting the same error. Customer Support could not offer any guidance. Saving Changes...
Brigid DonohueIT PMO Project Portfolio Manager| Froedtert HealthLargo, Florida, United States
UPDATE: I just got off a chat with PMI Customer Service and shared the link to this blog. He wrote: "I have checked with the team and got the update that it is a technical glitch they are still working on it, and it will take a few hours to resolve. So please try after some time." While he did not give specifics on when the site will be back up, he said try again in 24 - 48 hours. He forwarded my concerns to the appropriate department.
*** earlier post from this afternoon*** As with everyone else, I'm having the same issue. I am in a chat right now with PMI, who showed they could get in my site just fine, and that it is the VPN. Well, it isn't. I asked that since this issue appears to be worldwide that they put a message on the home page with precisely WHY this occurred with steps to correct the issue. Saving Changes...
I've come to join the club. Tried multiple browsers and I'm unable to access my course library. The customer service chat was no help. All they could do is continue to blame a VPN and disregard the fact i was able to access it without issues before today. Saving Changes...
Linda LintonIT Projects and Portfolio Manager| Attindas Hygiene PartnersNc, United States
May 20, 2024 12:08 PM
Replying to Kimberly Whitby
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Hello Aaron - apologies you are having difficulties navigating to your course. I see you contacted PMI Customer Care on 18 May. Was someone able to resolve your issue? Please keep us posted and thanks!
Hello Kimberly,
I have contacted PMI support via chat multiple times on this issue. They always suggest the basic client-side troubleshooting for website issues (clear cache, try a different browser, etc.). They even state that we should not use a work computer (to avoid firewalls and such). However, from what I have researched online, it appears that the error is caused on the server side - in the website coding. Could you escalate this issue to the website development team to look into this, please? As it is, we are unable to access our training, certification PDUs, etc. Thank you for any assistance you can offer! Saving Changes...
Online Community Specialist| PMINewtown Square, Pa, United States
Hello everyone, and thanks for your patience! Our development team was unable to reproduce the issues submitted in this thread.They would like you to clean your cookies or open in-Incognito to verify whether this works. Please keep us posted, thanks!
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1 reply by Linda Linton
Aug 28, 2024 1:55 PM
Linda Linton
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Hello Kimberly,
Thank you SO much for your assistance! Unfortunately, there is no change for me. I cleared all cache/cookies and tried in an incognito window - in both Chrome and Edge. I wonder if your development team needs to test off of PMI's network? Maybe they could look at the date this was first reported and see if any coding changes were made to the website around that time that would have caused this issue? Again, thank you for being our champion to try to help resolve this issue!
Saving Changes...
Linda LintonIT Projects and Portfolio Manager| Attindas Hygiene PartnersNc, United States
Aug 28, 2024 12:44 PM
Replying to Kimberly Whitby
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Hello everyone, and thanks for your patience! Our development team was unable to reproduce the issues submitted in this thread.They would like you to clean your cookies or open in-Incognito to verify whether this works. Please keep us posted, thanks!
Hello Kimberly,
Thank you SO much for your assistance! Unfortunately, there is no change for me. I cleared all cache/cookies and tried in an incognito window - in both Chrome and Edge. I wonder if your development team needs to test off of PMI's network? Maybe they could look at the date this was first reported and see if any coding changes were made to the website around that time that would have caused this issue? Again, thank you for being our champion to try to help resolve this issue!
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1 reply by Kimberly Whitby
Aug 28, 2024 3:29 PM
Kimberly Whitby
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Hi Linda- thanks for testing. I forwarded this our Dev team and will provide any information once I hear back. Again, thank you for your patience!
PMI Team Member
