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Saloni Adhikari BUSINESS TRANSFORMATION CONSULTANT| IBM INDIA PVT LTD Uttar Pradesh, UP, India
How are natural language processing techniques used to enhance conversational capabilities in artificial intelligence, and what are some current limitations in achieving truly human-like interactions?
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Laura Schofield
PMI Team Member
Community Specialist| Project Management Institute Newtown Square, PA, United States
Hi Saloni, thanks for posting your question!

For your reference, I am including a few resources that I found on ProjectManagement.com that touch on natural language processing. I hope you find them interesting!

https://www.projectmanagement.com/articles...age-complexity-

https://www.projectmanagement.com/articles...iend--or-enemy-

https://www.projectmanagement.com/articles...ct-productivity
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TAIWO POPOOLA
Community Champion
Head of Cloud Software & Services| Ericsson EMEA Victoria Island, Lagos, Nigeria
Despite the fact that NLP techniques have significantly enhanced the conversational capabilities of AI, achieving truly human-like interactions remains a challenge due to limitations in understanding, reasoning, bias, and emotional intelligence. Research are ongoing to address these issues and improve AI, striving for more natural and meaningful human-AI conversations.

In my perspective, some limitations are as follows:

Lack of Genuine Understanding by AI models as they sometimes lack deep comprehension of context and meaning, leading to superficial conversations or unrelated answers.

Limited Reasoning because AI struggles with tasks requiring deep reasoning or common sense, resulting in unnatural or illogical responses.

Bias and Ethical Concerns happen a lot because the models are pre-trained which may possibly base its searches on the training content & context that give room for biases present, leading to unethical or inappropriate outputs.

Ambiguity and Uncertainty in handling ambiguous queries or understanding complex language remains a challenge, affecting the reliability of responses.

Emotional Intelligence is missing in AI as it lacks the ability to genuinely understand and respond to human emotions, impacting the empathetic quality of interactions.



 
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Sergio Luis Conte Helping to create solutions for everyone| Worldwide based Organizations Buenos Aires, Argentina
NPL is the foundation of LLM. It has a long history, starting from 1960 approximately. People like me that are working in AI from long time ago make a lot of research on the matter. Mainly trying to help people with some kind of disability. As you know the key difference is LLM can generate new "things" to answer questions. The break was when in 2017 Google published the new architecture called transformers. Returning to your question, the limit is defined by the prompt (question) format. This is in the process to be changed mainly with some enhancements implemented in foundational models like the new version of ChatGPT. Putting your valid question on other side: can whatsapp enhance conversational capabilities? When people use it, are they experience human-like iterations?
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Pavan Maddi
Community Champion
Buona Vista, Singapore
Natural Language Processing (NLP) helps AI understand, interpret, and respond to human language, improving chatbots, virtual assistants, and more. However, challenges like context understanding, emotions, and biases still limit truly human-like conversations.

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