I had my PMP exam schedule to take remotely and I was all prepared with system checks ahead of time. At the time of check-in, my process went smooth until the Onvue system conducted a quick system test to get me to the next stage of loading my exam and never really loaded my exam. I called the support line, emailed and sent a message on their online chat system and received no help. I couldn't take my test, this was an extremely unpleasant experience and I received no support and all the step by step instructions were also confusing. I am still waiting for my email response and will be contacting them again to get a refund and rescheduled. Anyone else has had issues similar to this? Its very unfortunate that its so difficult to get a certification exam done. Saving Changes...
So happy for you, David. Did the Pearson Vue people help you? Unfortunately, they are saying it will take 3 business days for them to get back with me. Saving Changes...
I just had a similar experience regarding my CPMAI exam which was expected to be at home via the OnVUE app. Unfortunately it has been an distressing and unpleasant experience since I did not receive the support before the exam.
I even performed the system test diagnostics 12 hours before the exam and everything was ready and complete (I have screenshots) but at the moment of the exam I was simply unable to pass the network diagnosis (there was no change in the system). Pearson support chat answered 1 hour after my exam even when I contacted them 20 minutes before my start exam time. This experience definitely needs to be enhanced.
PMI customer support is also asking me to wait for 3 business days for an update.
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1 reply by Yiyi Zhao
Apr 28, 2026 2:50 PM
Yiyi Zhao
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Hi Carlos, I had the exact same experience today. It was so so frustrating. How did they resolve your case? Did you retake the exam online or in a test center?
I recently took my PMP online proctored exam and faced several technical issues with Onvue/Pearson VUE platform — unexpected camera pop-ups, screen freezes, and even a full system restart during a question. The support person couldnt call me directly and i couldnt reply the chat screen froze and i kept on getting msgs from support which i couldnt respond. they called and restarted the system once
Again, in the last of minutes, the proctor again had some issues with the camera, couldnt contact me via system so they called me on my phone asking if i had finished the test yet i kept on telling to drop it i am here, finishing up but she somehow couldnt see me on platform. she asked me to call support and apologized . I did send them a ticket and also reported to PMI via chat. it was unpleasant every minutes counts and i couldnt attend to my last few questions.
Has anyone else experienced something similar during their PMP exam with Pearson VUE? is this normal ? I’ve already filed a complaint, but I’m curious if this has happened to others as well
I am currently preparing for my exam scheduled for March 8, 2026, and today I attempted to complete the required system test to ensure there would be no technical issues on exam day. Initially, everything functioned properly once I disabled my VPN and granted camera access. However, the process failed during the network connection test, stopping at 85%. I was then informed that the issue appears to be related to my firewall settings and that I must disable all firewalls, both private and public, in order to proceed. I am deeply concerned by this requirement. My firewall is a primary safeguard protecting sensitive personal and professional information on my computer. Being instructed to disable all security protections, while simultaneously being informed that any resulting compromise would be my sole responsibility and that PMI holds no liability, is extremely unsettling. I contacted PMI customer service and was advised that it may take up to three days for a response. I expressed my concern that this level of system vulnerability was never clearly communicated prior to purchasing the course and scheduling the online exam. Had I been aware that taking the exam remotely would potentially require disabling essential security protections, I would have reconsidered my decision. After researching the issue, I found that this appears to be a recurring concern for other candidates. This raises serious questions about the accessibility and security of the online testing platform, particularly for those of us located overseas who rely on remote testing options. If the online exam cannot be offered in a secure and globally compatible manner, it would be more transparent and responsible to communicate those limitations clearly upfront. Customers deserve accurate information in order to make informed decisions. I respectfully request clarification and a secure solution that does not require compromising personal system protections. Saving Changes...
I just had a similar experience regarding my CPMAI exam which was expected to be at home via the OnVUE app. Unfortunately it has been an distressing and unpleasant experience since I did not receive the support before the exam.
I even performed the system test diagnostics 12 hours before the exam and everything was ready and complete (I have screenshots) but at the moment of the exam I was simply unable to pass the network diagnosis (there was no change in the system). Pearson support chat answered 1 hour after my exam even when I contacted them 20 minutes before my start exam time. This experience definitely needs to be enhanced.
PMI customer support is also asking me to wait for 3 business days for an update.
Hi Carlos, I had the exact same experience today. It was so so frustrating. How did they resolve your case? Did you retake the exam online or in a test center?
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1 reply by Yiyi Zhao
May 12, 2026 12:36 PM
Yiyi Zhao
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A quick update on my case, PMI allows me to reschedule the CPMAI exam for free. I took the exam at a test center this time and no issue.
I start my pmp exam yesterday, 11/05/2026, I did the system test one month ago and everything was ok. At the moment to start the test error message appears " edge browser have to be closed" browser are not open and I try several times. I can't start the test. Online help open an id case but can't help me more. I miss the test but I searched by myself the possible cause. It is due to some background process of the browser, why help center don't know it? I think it should be a common issue.
Hi Carlos, I had the exact same experience today. It was so so frustrating. How did they resolve your case? Did you retake the exam online or in a test center?
A quick update on my case, PMI allows me to reschedule the CPMAI exam for free. I took the exam at a test center this time and no issue. Saving Changes...
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