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Ticketing system for our chapter

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Chester Small Dodgeville, WI, United States
Hello,

I am wondering if you can advise me on a possible ticketing system that is more robust than simple ticketing inface on our hosted by Dark Rhino website.  We would like to track tickets based on our current email accounts to see who they are assigned to and what work was done. I am sure there are other chapters using a ticket system and I am wondering if you know who they are so that I can reach out to them. Maybe you know of a person that can reach out to that might know this information and be able to help me. 

Thank you,

Chester Small

Madison/South Cental Wisconsin chapter
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Kimberly Whitby
PMI Team Member
Online Community Specialist| PMI Newtown Square, Pa, United States
Hello Chester - thanks for your question. We contacted the Chapter Support team and are awaiting a response. I will update this thread once we hear back. For future reference you may want to reach out to your PMI Chapter Operations Analyst. Hope this helps!
avatar
Kimberly Whitby
PMI Team Member
Online Community Specialist| PMI Newtown Square, Pa, United States
Hello Chester Small - I was able to get more info from the Chapter team and they provided the following response:


PMI doesn't have official recommendations for third-party ticketing system vendors, but chapters have found success with the following platforms:



Zendesk
Freshdesk
Zoho Desk
Help Scout
Kayako
Gorgias
Jira Service Management
Live Agent
Groove


We encourage chapters to consult the PMI Chapter Policy Manual when evaluating vendors to ensure best practices, such as conducting due diligence, maintaining information security controls, and complying with data privacy requirements and local regulations. If you have any follow-up questions, please contact [email protected].
...
1 reply by Chester Small
Jul 10, 2024 11:43 AM
Chester Small
...
Hello Kimberly Whitby,

I really appreciate checking with the team on this and getting their feedback. I am wondering is there are maybe one or two team members that are using a ticketing system that I can talk to. I would like to know mainly how they are using their ticketing system.
avatar
Chester Small Dodgeville, WI, United States
Jul 10, 2024 11:31 AM
Replying to Kimberly Whitby
...
Hello Chester Small - I was able to get more info from the Chapter team and they provided the following response:


PMI doesn't have official recommendations for third-party ticketing system vendors, but chapters have found success with the following platforms:



Zendesk
Freshdesk
Zoho Desk
Help Scout
Kayako
Gorgias
Jira Service Management
Live Agent
Groove


We encourage chapters to consult the PMI Chapter Policy Manual when evaluating vendors to ensure best practices, such as conducting due diligence, maintaining information security controls, and complying with data privacy requirements and local regulations. If you have any follow-up questions, please contact [email protected].

Hello Kimberly Whitby,

I really appreciate checking with the team on this and getting their feedback. I am wondering is there are maybe one or two team members that are using a ticketing system that I can talk to. I would like to know mainly how they are using their ticketing system.
...
1 reply by Kimberly Whitby
Jul 10, 2024 11:46 AM
Kimberly Whitby
...
Hi Chester, unfortunately I do not, but I suggest contacting [email protected], as they may know more information. Thanks!
avatar
Kimberly Whitby
PMI Team Member
Online Community Specialist| PMI Newtown Square, Pa, United States
Jul 10, 2024 11:43 AM
Replying to Chester Small
...
Hello Kimberly Whitby,

I really appreciate checking with the team on this and getting their feedback. I am wondering is there are maybe one or two team members that are using a ticketing system that I can talk to. I would like to know mainly how they are using their ticketing system.
Hi Chester, unfortunately I do not, but I suggest contacting [email protected], as they may know more information. Thanks!

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