The general psychology about change in a project is to resist it depending upon its time , say it comes at the time when design is final and client comes up with the change .I believe dealing such change requests during the course of project i.e. initiation , planning , execution phase , contract should clearly state a clause to bear the change impact in terms of time , cost and quality . As long as change is a paid change with required time extension , there is no harm in it (This is subject to the situation when change is technically viable) . Dear group members please share your valuable comments.
The idea behind this is to facilitate client but not at the cost that service provider has to bear only Saving Changes...
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Elizabeth HarrinDirector| RebelsGuideToPM.comLondon, England, United Kingdom
I think it comes down to good contract terms between the client and the supplier. If that's how you want to manage change (basically to let the client make any changes they want as long as they pay for them), then you can write that into your terms.
Elizabeth , Thanks for sharing the insight and you're so right to tag changes incorporating due cost and time impact in the contract. Saving Changes...
Bernard GorePortfolio, Programme & Project Professional| NZ PoliceWellington, New Zealand
Totally disagree. This seeks to reduce change to a simple matter of contractual terms, which is not what change is about and compeltely fails to tackle the real issue of delivery of change, in fact is likely to add to resistance to change.
Change is about people, about their emotional and psychological responses, about the culture of the organisation that is formed by the mass-views of those people. Acting on this requires undersatdning of these factors and a vast array of tools and techniques, many of them quite "soft" and emotionally based.
Try to tackle change in an organisation by defining it as just a contractual term will alienate and disengage the people that you need to engage with most. Yes of course a contract may mention change, but what is in the contract is NOT change and NOT change management. Saving Changes...
