Project Management

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A project without a process is a ship without a compass

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Mark Sice Vic, Australia
One of the biggest causes of confusion and rework in projects is the lack of, or immature, project-related processes. Project delivery methodologies are often implemented and governed from the top down but need to be run effectively from the bottom up. When processes aren’t understood or consistently followed, you end up with communication breakdowns, unnecessary rework, and frustration across the team and stakeholders.
 
To avoid this, it’s crucial to ensure that the project delivery approach is clearly defined, roles and responsibilities are solidified, and communication is consistent throughout the project. With a well-established project charter, the project manager should have the authority to delegate, control, and monitor deliverables around these agreed processes. If a process isn’t followed or is being circumvented, the project manager must have the "power" to resolve issues or escalate them before they spiral out of control.
 
The PMO, supported by organisational leadership, plays a key role in ensuring essential processes are in place—whether it’s project management, change management, budgeting, or resource allocation.
 
What are your strategies for ensuring processes are followed in your projects? Any stories or tips to share on how to handle situations when processes break down?
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Mark Sice Vic, Australia
Aug 19, 2024 11:17 AM
Replying to Keith Novak
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Defined processes become more important when results need to be repeatable (the same person can get the same result) and reliable (different people can get the same result).

The more people must work independently and consistent results are important, the more important it is to do via a prescribed and proven method. On the other hand, if you're going to perform some unique task only once, and there is sufficient communication that people can work together to achieve a shared vision, then allowing flexibility may be preferable. You can start getting results quicker than you can document the process.

I sometimes use a blended approach. We will find something that works initially experimenting as we go, and when we find what does work, we document that process for those who follow after us.
Hi Keith, I like a blended approach - being able to adapt to the situation. I was referring to having an agreed process which could be a new or old process.
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Mark Sice Vic, Australia
Aug 19, 2024 11:33 AM
Replying to Thomas Walenta
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Mark, yes, agree.

Processes with roles and responsibilities provide structure, clarity, and security about the next steps and who is going to do what.

A PMO can support processes and align them organization-wide.

Processes, such as risk management, change management, and scope management, can be defined in a project management plan or an organizational methodology (a PM handbook).
Thanks for your thoughts, Thomas!
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