customer service chatbot

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Jeickon Fernando Villamil Matallana Transportes Frigorificos Narval Madrid, Md, Spain

In my company, we are planning to develop a customer service chatbot. What aspects do you consider important for carrying out this project? Any ideas, best practices, or suggestions? What difficulties might we encounter?

Posted: Aug 20, 2024 10:18 AM

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Sergio Luis Conte Helping to create solutions for everyone| Worldwide based Organizations Buenos Aires, Argentina

It is a board question. Why? Because you can create a chatbot using different technologies and that will impact in the whole project. My recommendation is taking a closer look about what process you need to automate with the chatbot then you will have the first answer about the way to create it. But just my experience about lot of years on working on this type of things.

Posted: Aug 20, 2024 3:01 PM (Updated by author: Aug 20, 2024 3:01 PM)

Kiron Bondale Retired | Mentor| Retired Welland, Ontario, Canada

Jeickon -

What are the goals of this project? What data is available to train the chatbot and what is its quality?

Kiron

Posted: Aug 20, 2024 5:39 PM

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customer service chatbot

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