Establishing boundaries and saying "no" is a daily occurrence. But saying "no" and delivering bad news isn't particularly fun to do.
I have having to say "no," but I'm trying to embrace the term. After all, it's far worse to promise and then not deliver as expected. I try to preface by "No" by recognizing up front that I recognize the person's request is important (to them, anyway) and then follow up with an explanation that leaves no room for debate. It's not easy, but I'm getting better at it.
How do you tell others "no" or deliver bad news in a way that is effective, while not being offensive? Saving Changes...
Rebecca BraglioCommunity Engagement Specialist II| Project Management InstituteNewtown Square, Pa, United States
Great advice and I'm really enjoying reading this thread - I always worry about offering to "put it on the list" etc., though, because sometimes others interpret that as a signal that it will eventually get done. I think you have to be careful not to say anything that might cause misinterpretation. But at the same time, be cognizant of another person's feeling/perspective.
