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Failed to take an online Exam

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Abdalla Mohamed Elhassan Documentation & Informations Management| Rua Al Madinah Holding Riyadh, Saudi Arabia
Early today I missed my online Exam cause of a video streaming problem, I contacted the VUE support team member by phone to solve it, and he said PMI would contact me, now in my Dashboard the status is ( the Exam was not completed during the allotted period) I have to purchase it again to retake.
Your advice is highly appreciated.

 
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Abolfazl Yousefi Darestani Manager, Quality and Continuous Improvement| Hörmann-TNR Industrial Doors Newmarket, Ontario, Canada
Follow up with PMI and the person that gave you the advice.
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2 replies by Abdalla Mohamed Elhassan
Jan 05, 2025 4:29 AM
Abdalla Mohamed Elhassan
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Thank you abolfazl , I will do ASAP
Jan 05, 2025 5:08 AM
Abdalla Mohamed Elhassan
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Many Thanks ,Abolfazl , its solved
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Rami Kaibni
Community Champion
Senior Projects Manager | Field & Marten Associates New Westminster, British Columbia, Canada
Abdalla, I suggest you contact PMI Customer Care.
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2 replies by Abdalla Mohamed Elhassan
Jan 05, 2025 4:29 AM
Abdalla Mohamed Elhassan
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Thank you Rami for your support, I will do
Jan 05, 2025 5:08 AM
Abdalla Mohamed Elhassan
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Many Thanks ,Rami , its solved
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Abdalla Mohamed Elhassan Documentation & Informations Management| Rua Al Madinah Holding Riyadh, Saudi Arabia
Dec 31, 2024 9:02 AM
Replying to Abolfazl Yousefi Darestani
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Follow up with PMI and the person that gave you the advice.
Thank you abolfazl , I will do ASAP
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Abdalla Mohamed Elhassan Documentation & Informations Management| Rua Al Madinah Holding Riyadh, Saudi Arabia
Dec 31, 2024 3:49 PM
Replying to Rami Kaibni
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Abdalla, I suggest you contact PMI Customer Care.
Thank you Rami for your support, I will do
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Abdalla Mohamed Elhassan Documentation & Informations Management| Rua Al Madinah Holding Riyadh, Saudi Arabia
Dec 31, 2024 3:49 PM
Replying to Rami Kaibni
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Abdalla, I suggest you contact PMI Customer Care.
Many Thanks ,Rami , its solved
avatar
Abdalla Mohamed Elhassan Documentation & Informations Management| Rua Al Madinah Holding Riyadh, Saudi Arabia
Dec 31, 2024 9:02 AM
Replying to Abolfazl Yousefi Darestani
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Follow up with PMI and the person that gave you the advice.
Many Thanks ,Abolfazl , its solved
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Pavan Maddi
Community Champion
Buona Vista, Singapore
Abdalla Mohamed Elhassan Happy to know that your issue is resolved, you would like to share more information on how it was resolved, it could help others who have similar issues.
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1 reply by Abdalla Mohamed Elhassan
Jan 13, 2025 3:26 AM
Abdalla Mohamed Elhassan
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Dear Pavan
Greeting
I contracted PMI and with many thanks, they have rescheduled my exam, I will take it at the Exam Center.
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Danny PMP, PgMP
Community Champion
Senior Consultant Tokyo, Japan
If the problem persists, you may want to consider taking the test at a test center instead to minimize the risk of unforeseen technical issues.
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1 reply by Abdalla Mohamed Elhassan
Jan 13, 2025 3:27 AM
Abdalla Mohamed Elhassan
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yes dear Danny , Exam Center is the best solution ,Regards,
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Abdalla Mohamed Elhassan Documentation & Informations Management| Rua Al Madinah Holding Riyadh, Saudi Arabia
Jan 05, 2025 9:38 PM
Replying to Pavan Maddi
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Abdalla Mohamed Elhassan Happy to know that your issue is resolved, you would like to share more information on how it was resolved, it could help others who have similar issues.
Dear Pavan
Greeting
I contracted PMI and with many thanks, they have rescheduled my exam, I will take it at the Exam Center.
avatar
Abdalla Mohamed Elhassan Documentation & Informations Management| Rua Al Madinah Holding Riyadh, Saudi Arabia
Jan 06, 2025 3:06 AM
Replying to Danny PMP, PgMP
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If the problem persists, you may want to consider taking the test at a test center instead to minimize the risk of unforeseen technical issues.
yes dear Danny , Exam Center is the best solution ,Regards,

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