Regarding to the Perspective of the Balanced Scorecard, is Customers replaced by Stakeholders?

PMO

Hanafi Mohamed Program Management| PITCO Dammam, Dammam, Saudi Arabia

Regarding to the Perspective of the Balanced Scorecard
? is Customers replaced by Stakeholders

Posted: Jan 6, 2025 11:12 AM

Rami Kaibni

Community Champion

Senior Projects Manager | Field & Marten Associates New Westminster, British Columbia, Canada

Hanafi, in the BSC, customers are not replaced by Stakeholders. Stakeholders are a broader group, and the customer perspective within the Balanced Scorecard specifically focuses on the needs and satisfaction of customers, who are a key subset of stakeholders.

Posted: Jan 6, 2025 1:04 PM

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Regarding to the Perspective of the Balanced Scorecard, is Customers replaced by Stakeholders?

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