Project Management

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PM Training - Training Your Customers

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Francine Duncan President & Co-Founder| FarVision Studios LLC Lancaster County, Pa, United States
I'd like to encourage project
managers to provide some training to project participants on what project
management methodology means. For example: use of project plans, the role of
a project manager, defining team roles and responsibilities, defining scope,
working together as a team, using a change management system. Also, it is
critical for project participants to understand the differences between
operational management and project management.

I am in my third position as a project manager. In each position, I have
found that even very experienced operational managers, unless they have been
exposed to a formal project management methodology (such as PMI), become
very intimidated when exposed to project management structure and tools. In
particular, people who have little or no experience utilizing project plans
may not understand the context in which these should be used.

I highly recommend that a project manager, when starting a new project with
a new group of people, provide a seminar at the start of the project to
educate the team. The important concepts to impart: organization, planning
and communications are the cornerstone of any methodology; items such as
project plans, requirements documents, change management systems, etc., are
tools that help facilitate the workflow and greatly raise the success
probability factor of any project; all team members must work to benefit the
project; a project manager is an impartial facilitator whose role is to
ensure the success of the project. Any decisions the pm makes are based on
the project's objectives - not operational objectives but project objectives
that should be agreed upon by stakeholders and documented by the pm.


Francine Duncan
Project Lead
Enterprise Web Solutions
IKON Office Solutions
Email: [email protected]
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Mark Mullaly President| Interthink Consulting Incorporated Toronto, Ontario, Canada
Francine's suggestion is an excellent one.

In methodology implementations that we have done in the past, part of the implementation of the methodology has included quick reference guides, role guides, and checklists that take the detailed complexity of the project management guidelines (which is necessary on a practitioner level for the project manager, but is often both intimidating and far too detailed for project participants to need or embrace) and make them accessible.

Thanks for the great suggestion! We would all do well to take the time to explain not just the methodology, but how it will (and won't!) be applied on the project.

Mark E. Mullaly, PMP

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