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Does anyone have tools they have used for AI Change Management in their Organizations?

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Mistee Leighty-Boatright Senior Project Manager| Looking for new opportunity Andover, Ks, United States
We are implementing many new AI Initiatives in our organization. We would like to create Change Management tools for our employees but also for the customers we serve for their own organizations.
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Sergio Luis Conte Helping to create solutions for everyone| Worldwide based Organizations Buenos Aires, Argentina
AI is a board term. Change management for using AI is easy when you put the users aware that they are using AI in their daily life from more than 40 years ago. The "issue" started with the new model of generative AI where you have to take into account all related to Reponsible AI.
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Aaron Porter
Community Champion
IT Director| Blade HQ Payson, UT, United States
This might sound glib; I apologize in advance if it does and if you've already considered what I'm going to suggest, but have you asked your question in one of the GenAI tools?

This is going to sound a little like a parable, but it happened. I worked at a company that was attempting an agile transformation. They didn't involve the agile certified project managers that had experience leading agile teams and agile training. Agile was supposed to fix everything, but they didn't use Agile practices to implement it. The transformation failed for a few reasons. A couple of the reasons were that some people didn't understand the reason for the change and they didn't see certain influential leaders supporting it.

I admit that my explanation is a little one sided - there is more to the story, but the point is that you likely have people who are already using AI for other things that can be change advocates AND provide feedback on areas they think AI can help. You want to implement tools based on technology that is designed to give answers and can make recommendations on both what and how to change. You'll have to review the answers to make sure the information applies to your situation, but you'll have to do that with any answers we give you, as well. I'm not saying you shouldn't have asked your question here - I'm glad you did. I'm saying don't overlook the resources that are right in front of you.
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Mistee Leighty-Boatright Senior Project Manager| Looking for new opportunity Andover, Ks, United States
Thank you all for your feedback. I don't take offense to any of your comments. I do appreciate the feedback.
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Naval Singh IIT Madras

I worked in ServiceNow for a while as a consultant and am going to address the question in 2 parts.
Part 1: Change Management- It is a part of ITIL lifecycle and is very well handled through monitoring of the hardware and software assets and their configuration. Three types of changes are standard change, normal change and breakdown change. Some organisations use version tracking systems like Git to ensure that the software changes are approved before getting into production. Part 2: Role of AI- Since some changes are not major, it is customary to use AI to help identify those and bring them under Standard change. Standard changes are those which are handled through a Service Catalog and AI is used to determine if a human intervention is needed to verify the change or can automation be used. If a software developer proposes a change to the source code of the front end page of Amazon for enabling a new feature which might get a billion views if gone right and might also take entire Amazon e-commerce portal offline if gone wrong, then that wouldn't be a Standard change. AI could help detect and estimate the risk of such a change. On the other hand, if an employee needs a new USB mouse, it would be fulfilled through an AI agent and the request will be closed. Inventory will be updated and the item will be delivered through store.



Hope it helps.
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Pavan Maddi
Community Champion
Buona Vista, Singapore

Mistee, in my experience AI change management works best when blending proven frameworks like ADKAR with simple tools. For staff, hubs on Teams or Miro boards for FAQs and training help. For customers, clear playbooks and sandbox sessions build trust and confidence. The key isn’t the tool it’s communication and transparency.

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