Bindu PillaiManager - IT| Lödige Systems Middle EastDoha, Qatar
When it comes to small to medium sized IT projects, I would like to know at what point should Sales/Pre-sales Team [non-Technical] involve the Technical resources in gathering requirements? Should the company wait for the Sales team to provide all information to the Technical resources OR should Technical Resources [all stream] be a part of the Pre-sales team ??
Just wanted to know how best it works for you... Saving Changes...
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Mohamed SobairPrincipal Solution Architecture| FreelanceRiyadh, Riyadh, Saudi Arabia
The Sales in any Organization is responsible for selling Solutions, Products .. etc and meet his Sales target/Quota.
The Pre-Sales on the other hand, should have Technical/sales awareness. He Should act as a technical advisor for the Customer , So he should be technically familiar with Solutions or Products in order for him to gather customer requirement and come up with a Solution.
The right approach is to engage the Pre-Sales team at the first stage with the customer to closely understand Customer's needs & requirements and build its relevant proposal.
The Sales Team would then be the focal point of contact with the customer to elaborate on the commercial part and proposal details.
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Sergio Luis ConteHelping to create solutions for everyone| Worldwide based OrganizationsBuenos Aires, Argentina
Let me say: sales people in on charge to sell dreams that non-sales people must become reality. So, depending on your organization process and culture, both ways you state are valid. My recommendation is to define a process where sales and non-sales (pre-sales) people come together to understand the prospect need and define the solution best suitable and most realizable. Saving Changes...
