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How can we strengthen the team's resilience to unexpected changes?

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Fabian Crosa
Community Champion
PMO Leader | Speaker & Mentor | Content Leader – PMOGA Latin America Hub| Catholic University of Uruguay Montevideo, Montevideo, Uruguay
In a rapidly changing project environment, unexpected disruptions can impact timelines, resources, and stakeholder expectations. How can we enhance team resilience to sudden changes, ensuring adaptability, focus, and sustained performance under pressure?
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Kiron Bondale Retired | Mentor| Retired Welland, Ontario, Canada
Fabian -

Work to raise the level of psychological safety within the team and coach the team to see everything as an experiment. When they embrace that mindset, they recognize that the path to reaching a goal is not a straight line but a series of steps which might occasionally go sideways or even backwards.

Kiron
...
1 reply by Fabian Crosa
Feb 25, 2025 5:40 PM
Fabian Crosa
...
Hi Kiron,
I totally agree! Fostering psychological safety allows the team to experiment, learn and grow without fear of error. When they see every challenge as a learning opportunity rather than an obstacle, they develop greater resilience and creativity in problem solving. Adopting the mindset of experimentation helps to accept that progress is not always linear, but a process of iteration and continuous improvement. Have you seen a positive impact on your team by applying this approach?

Fabian
avatar
Svenja Merle Kassel, Germany
Hi Fabian,
my preferred actions to develop a team into that direction are:
- regular check-ins to reflect on what is working and what needs improvement.
- provide mentoring to help team members develop problem-solving skills.
...
1 reply by Fabian Crosa
Feb 25, 2025 5:34 PM
Fabian Crosa
...
Hello Svenja,
Thank you for sharing your approach! I find it an excellent way to strengthen the team. Reflection meetings and mentoring are key to continuous growth and improvement in problem solving. If you have any other tips or experiences you'd like to share, I'd be happy to hear them.

best regards!
Fabian
avatar
Keith Novak Tukwila, Wa, United States
Fabian,
Remember the immortal words of Douglas Adams in the Hitchhikers Guide to the Galaxy: DON'T PANIC

In all seriousness, your behavior as a leader will set the tone for the team so try to maintain your composure and assure others that everything will be OK. I have had to take long walks around the building to get myself into the right head space for explaining the latest unpleasant developments to the team.

Chose your language wisely and try to speak in the positive rather than negative. Opportunities instead of problems sounds cliche, but you want to give the team confidence you will all succeed together, rather than having them rush to update their resumes.

And of course always know where your towel is. ;-)
Keith
...
1 reply by Fabian Crosa
Feb 25, 2025 5:39 PM
Fabian Crosa
...
Hi , Keith
Great reference to Douglas Adams! Staying calm and conveying confidence is key to guiding the team through difficult times. The way we communicate situations can make the difference between panic and motivation. I love the approach of choosing the right words and focusing on opportunities rather than problems. Creating an atmosphere of trust and confidence helps everyone face challenges with a more positive mindset. And yes, it's always good to know where the towel is 😉.

Regards
Fabian
avatar
Verónica Elizabeth Pozo Ruiz RYLAI Access Control Quito, Pichincha, Ecuador
A good form of fostering resilience is having adequate risk management. Identifying possible risks with anticipation, analyzing risks, developing a risk response plan, and maintaining continuing risk monitoring.
Being prepared for unexpected risks or changes from the actual course of the project, the project team could manage these situations appropriately, which results in team/project resilience and adaptability.
...
1 reply by Fabian Crosa
Feb 25, 2025 5:36 PM
Fabian Crosa
...
Hi Veronica,
I totally agree! Proactive risk management not only helps to mitigate potential problems, but also strengthens the team's ability to adapt and respond effectively to any challenge. Resilience in projects is not just reacting to the unexpected, but anticipating and preparing for it. Thank you for sharing this perspective - do you have any examples where you have successfully applied this strategy?
avatar
Pavan Maddi
Community Champion
Buona Vista, Singapore
Great question! Building team resilience starts with a strong mindset—encouraging flexibility, clear communication, and a problem-solving approach. Regular check-ins, quick adjustments to plans, and a supportive team culture can help everyone stay focused under pressure. Also, giving teams the right tools and training to handle change can make a big difference. What strategies have worked best for you?
...
1 reply by Fabian Crosa
Feb 25, 2025 5:37 PM
Fabian Crosa
...
Hi Pavan,
Excellent approach! A strong and adaptable mindset is key to building resilient teams. The combination of clear communication, flexibility and a supportive culture creates an environment where challenges become learning opportunities. Totally agree that the right tools and training play a crucial role. When teams feel prepared, they face change more confidently and effectively. What has been your biggest challenge in this regard and how did you overcome it?
avatar
Fabian Crosa
Community Champion
PMO Leader | Speaker & Mentor | Content Leader – PMOGA Latin America Hub| Catholic University of Uruguay Montevideo, Montevideo, Uruguay
Feb 04, 2025 8:53 AM
Replying to Svenja Merle
...
Hi Fabian,
my preferred actions to develop a team into that direction are:
- regular check-ins to reflect on what is working and what needs improvement.
- provide mentoring to help team members develop problem-solving skills.
Hello Svenja,
Thank you for sharing your approach! I find it an excellent way to strengthen the team. Reflection meetings and mentoring are key to continuous growth and improvement in problem solving. If you have any other tips or experiences you'd like to share, I'd be happy to hear them.

best regards!
Fabian
...
1 reply by Svenja Merle
Feb 26, 2025 2:58 AM
Svenja Merle
...

Hi Fabian,

I asked Copilot to summarize the different aspects in this discussion:
- Psychological Safety
- Regular Check-ins and Mentoring
- Leadership and Communication
- Proactive Risk Management
- Strong Mindset and Supportive Culture

From my experience everything depends on the teams maturity to work together as a team. Team development and laying the foundation to open communication is key to
(1) be made aware of changes by the team members and
(2) dealing with them more and more reactively to
(3) become proactive in foreseeing (un)expected changes and integrating them into project risk management with corresponding preventinve measures

avatar
Fabian Crosa
Community Champion
PMO Leader | Speaker & Mentor | Content Leader – PMOGA Latin America Hub| Catholic University of Uruguay Montevideo, Montevideo, Uruguay
Feb 25, 2025 5:07 PM
Replying to Verónica Elizabeth Pozo Ruiz
...
A good form of fostering resilience is having adequate risk management. Identifying possible risks with anticipation, analyzing risks, developing a risk response plan, and maintaining continuing risk monitoring.
Being prepared for unexpected risks or changes from the actual course of the project, the project team could manage these situations appropriately, which results in team/project resilience and adaptability.
Hi Veronica,
I totally agree! Proactive risk management not only helps to mitigate potential problems, but also strengthens the team's ability to adapt and respond effectively to any challenge. Resilience in projects is not just reacting to the unexpected, but anticipating and preparing for it. Thank you for sharing this perspective - do you have any examples where you have successfully applied this strategy?
avatar
Fabian Crosa
Community Champion
PMO Leader | Speaker & Mentor | Content Leader – PMOGA Latin America Hub| Catholic University of Uruguay Montevideo, Montevideo, Uruguay
Feb 25, 2025 5:10 PM
Replying to Pavan Maddi
...
Great question! Building team resilience starts with a strong mindset—encouraging flexibility, clear communication, and a problem-solving approach. Regular check-ins, quick adjustments to plans, and a supportive team culture can help everyone stay focused under pressure. Also, giving teams the right tools and training to handle change can make a big difference. What strategies have worked best for you?
Hi Pavan,
Excellent approach! A strong and adaptable mindset is key to building resilient teams. The combination of clear communication, flexibility and a supportive culture creates an environment where challenges become learning opportunities. Totally agree that the right tools and training play a crucial role. When teams feel prepared, they face change more confidently and effectively. What has been your biggest challenge in this regard and how did you overcome it?
...
1 reply by Pavan Maddi
Feb 26, 2025 8:38 AM
Pavan Maddi
...

Thank you for your thoughtful response!
I completely agree when teams feel prepared and supported, they can navigate challenges more effectively. One of the biggest challenges I faced was dealing with uncertainty in important projects. I overcame this by keeping communication clear, breaking big problems into smaller steps, and encouraging the team to share ideas and adapt. This kept everyone engaged and helped us manage changes smoothly.



How do you deal with uncertainty in your projects?

avatar
Fabian Crosa
Community Champion
PMO Leader | Speaker & Mentor | Content Leader – PMOGA Latin America Hub| Catholic University of Uruguay Montevideo, Montevideo, Uruguay
Feb 04, 2025 6:45 PM
Replying to Keith Novak
...
Fabian,
Remember the immortal words of Douglas Adams in the Hitchhikers Guide to the Galaxy: DON'T PANIC

In all seriousness, your behavior as a leader will set the tone for the team so try to maintain your composure and assure others that everything will be OK. I have had to take long walks around the building to get myself into the right head space for explaining the latest unpleasant developments to the team.

Chose your language wisely and try to speak in the positive rather than negative. Opportunities instead of problems sounds cliche, but you want to give the team confidence you will all succeed together, rather than having them rush to update their resumes.

And of course always know where your towel is. ;-)
Keith
Hi , Keith
Great reference to Douglas Adams! Staying calm and conveying confidence is key to guiding the team through difficult times. The way we communicate situations can make the difference between panic and motivation. I love the approach of choosing the right words and focusing on opportunities rather than problems. Creating an atmosphere of trust and confidence helps everyone face challenges with a more positive mindset. And yes, it's always good to know where the towel is 😉.

Regards
Fabian
avatar
Fabian Crosa
Community Champion
PMO Leader | Speaker & Mentor | Content Leader – PMOGA Latin America Hub| Catholic University of Uruguay Montevideo, Montevideo, Uruguay
Feb 04, 2025 7:01 AM
Replying to Kiron Bondale
...
Fabian -

Work to raise the level of psychological safety within the team and coach the team to see everything as an experiment. When they embrace that mindset, they recognize that the path to reaching a goal is not a straight line but a series of steps which might occasionally go sideways or even backwards.

Kiron
Hi Kiron,
I totally agree! Fostering psychological safety allows the team to experiment, learn and grow without fear of error. When they see every challenge as a learning opportunity rather than an obstacle, they develop greater resilience and creativity in problem solving. Adopting the mindset of experimentation helps to accept that progress is not always linear, but a process of iteration and continuous improvement. Have you seen a positive impact on your team by applying this approach?

Fabian
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