PearsonVUE has revoked my exam

Smita Hundekar PM I| Dotdash Meredith bangalore, KA, India

Hi All,
My PMP exam was scheduled on 23rd April , after following the regular system test before the exam could start , i connected the proctor over chat and asked thrice if i could use the restroom for less than a minute. I walked away from the system and was back within 30 secs. My exam was cancelled and got a popup to reschedule.
My concern is i respect the rules , but i was in state where i had to use the restroom, how fair is this ,shouldn't Pearson consider few exceptions.

The exam was also not started, and i did request, i don't think its fair to make the candidate pay again for rescheduling.

Posted: Apr 23, 2025 1:59 AM

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Kiron Bondale Retired | Mentor| Retired Welland, Ontario, Canada

I would recommend contacting PMI Customer Care for this as soon as possible, giving them the specifics.

Kiron

Posted: Apr 23, 2025 4:11 AM

Rami Kaibni

Community Champion

Senior Projects Manager | Field & Marten Associates New Westminster, British Columbia, Canada

Smita, this is very unfortunate and happening with many which I agree is not fair. As Kiron mentioned, I also highly recommend you contact customer care ASAP.

Posted: Apr 23, 2025 12:35 PM

RONNIE MARQUEZ POSEY Bureau Chief| State of Ohio - ODJFS Office of Workforce Development Columbus Ohio, United States

It may have quite possibly been a computer error. The proctors however, would probably not have any control over the application shutting you out. I would certainly get a hold of PMI Customer Care and explain what happened. Paying again would not be ideal.

Posted: May 6, 2025 3:51 PM

Smita Hundekar PM I| Dotdash Meredith bangalore, KA, India

Thanks all for the suggestion, PMI did enable the option for me to reschedule the exam.

Posted: May 6, 2025 8:30 PM

senthil v chennai, TN, India

Hi,

Today i was scheduled the exam, i was told in chat to close the application and relanuch. All i saw a end button and i pressed it before the exam start it ended. They told me to remove the headset which has mic in it and i removed and they told told cant hear me. so i plugged in for mic. and they told me to presss altf4 i pressed and it ended the exam before starting

Posted: Sep 15, 2025 5:50 AM

Marios Efthymiou Consultant - Coach - Trainer| Affirma Consulting and Coaching Lefkosia, Cyprus

Not fair at all, but this is how it is.

Posted: Sep 28, 2025 9:07 AM

Ridhima Bhatia Cambridge, ONTARIO, Canada

After the proctor approved my exam room, I realized I unplugged my charger as I need to show room to by moving around, so I asked proctor twice "Can I plug my charger?", no one responded. I just saw down as cable was under the table so I plugged my charger to avoid any disruptions (hardly took 1 Sec) . Immediately proctor came in and revoked my exam. I am really stressed and frustrated as I haven't even started my exam, just going through the tutorial.
Any possible solution for this situtation?

Posted: Dec 30, 2025 3:53 PM

Kiron Bondale Retired | Mentor| Retired Welland, Ontario, Canada

Ridhima -

I'd recommend contacting PMI Customer Care ASAP and explain the situation to them.

Kiron

Posted: Dec 31, 2025 7:21 AM

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PearsonVUE has revoked my exam

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