This is a great way to understand better the needs and expectations of them.
You can develop a empathy map for each one of your project stakeholders.
See the picture (in the attached file). It have six areas to you fill with the answers to the following questions:
1. What does the stakeholder think and feel about the project?
2. What does the stakeholder hear about the project?
3. What does the stakeholder see about the project?
4. What does the stakeholder say and do about the project?
5. Which are the pains of the stakeholder?
6. Which are the gains to the stakeholder with the project?
You can use colored stick notes to document the answers for each question.
But, how do you can gather this informations?
It's so simple: talk to the project stakeholders!
And more than talk a lot, just use simple questions, keep yourself in silence, and hear your stakeholders. They have so much things to say for you.
You can use individual and/or group interviews to do it.
Try to do it, I think you will discover incredible things that you never had in your head about the stakeholders and about project from the point of view of them.
The next step? Develop strategies based on your findings with stakeholders. Saving Changes...
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Mario TrentimCEO| PMO Global AllianceSao Jose Dos Campos, Sao Paulo, Brazil
There are many posts on stakeholder management, very nice! Saving Changes...
Elizabeth HarrinDirector| RebelsGuideToPM.comLondon, England, United Kingdom
Empathy is a great quality for a project manager to have. Business analysts are also key to understanding the stakeholders' requirements. Saving Changes...
Putting ourselves in the shoes of the stakeholders opens up multiple perspectives. We can view the project or program from a multi-dimensional point of view, be it the client or the senior management or the team that is actually executing it. All are important stakeholders and by understanding them we can get more buy-in and hence enhance the success of the project. Saving Changes...
Esteban VillegasGlobal Program Manager| McCain FoodsMedellín, Antioquia, Colombia
This is a great way to have a 360 degree view of the project, and better achieve expected results. Saving Changes...
"More than any time in history mankind faces a crossroads. One path leads to despair and utter hopelessness, the other to total extinction. Let us pray that we have the wisdom to choose correctly."
