PMP Exam Score Cancelled Twice Despite Compliance – Need Urgent Help and Clarification Post:

Thank you for your kind response and guidance.

Yes, I did follow the procedure and submitted my appeal — not only to Customer Care but also directly to the email provided by PMI chat agents: [email protected].

In my appeal, I clearly described the situation following my first exam cancellation, and I specifically requested documentation or evidence of the alleged irregularity. I also expressed my full willingness to cooperate — I offered to attend a video interview, answer questions live, or even retake the exam under direct supervision.

Unfortunately, I was told that the issue was based on a "third-party forensic analysis" that PMI cannot share, and that I had agreed to the terms and conditions prior to the exam. My repeated requests for clarification or an opportunity to prove myself were rejected, and the case was eventually marked as closed — without giving me a chance to defend my integrity.

What’s more frustrating is that I then paid again out of pocket, waited the 45 days PMI required, took the exam at a PMI-approved test center, and passed — only to have my score cancelled again without justification.

These exams are costly and mentally demanding — and after investing time, effort, and money twice, I’m left with no certification and no answers. This situation has significantly impacted my professional plans and confidence, and I’m simply seeking a fair, transparent review of my case.

Any further advice or support would mean a lot.

Kimberly Whitby , are you aware of an ombusdsman or similar role at PMI who might be able to get involved to address Ghena's situation?

Kiron

Thank you so much for your support — I truly appreciate it.

Yes, I’ve contacted PMI via chat multiple times, but they keep directing me to the same option: send an appeal email to [email protected]. I did that after the first cancellation, and again just yesterday with a full explanation of both exam attempts. Unfortunately, their response remains the same — they insist it's based on a third-party analysis and refuse to provide any evidence or further clarification.

I understand their policies, but as a candidate who followed all rules, paid twice, and passed in a test center, I feel it's my right to know what went wrong. The complete lack of transparency is extremely frustrating.

If you or anyone in the community can advise me on who to contact directly at a higher level within PMI who can truly review and handle this case — it would mean a lot. I’m doing everything I can, but I feel stuck.

Thank you again.

Thank you for your response and support.

Yes, I’ve already sent an email to [email protected] and I’m still waiting for their reply. However, I really hope it won’t be the same standard response referring to third-party analysis without providing any details or proper explanation — which is what I’ve received so far from other PMI channels.

I urgently need a real, human review of my case. This situation is directly impacting my career path, and after investing so much time, money, and effort — including passing the exam in a test center — I deserve a clear and fair resolution.

If there’s any way you could help escalate this or point me to someone senior within PMI who can truly look into this, I’d be sincerely grateful.