Hello everyone,
I’m writing to share my experience and seek advice, as this issue is negatively affecting my career and mental well-being.
I first took the PMP exam online on March 17, 2025. I strictly followed all PMI rules and exam procedures. The session went smoothly with no warnings or incidents, and I completed the exam with 5 minutes remaining. I was confident I did very well and was expecting an above-target score.
To my shock, I received an email later saying that my score was cancelled due to unspecified “irregularities.” I immediately contacted PMI and requested clarification, offering to undergo any verification process, including an interview or environment check. Unfortunately, I never received a clear explanation.
Still committed to the process, I followed PMI’s instructions and waited 45 days, paid for the exam again, and scheduled it at a trusted Pearson VUE test center for June 14, 2025. This time, I passed and received the printed “Passed” letter from the center. However, days later, I received another message from PMI cancelling my score again — with no justification provided.
I’ve now contacted PMI by email, chat, and even WhatsApp. I’ve appealed and asked for a review of my test center footage, but I’ve had no meaningful response. I’ve done everything in good faith, complied with all procedures, and even verified with PMI chat that any authorized center was valid before booking.
This is extremely frustrating and unfair, especially after investing so much time, effort, and cost — and now seeing my career progression held back due to a vague and unaddressed decision.
Has anyone been through something similar and received a resolution?
Any advice or support would be sincerely appreciated.
PMI Team Member
