. Based on a recent quality audit of your project, your organization’s quality assurance department is supportive of your approach as it notes the following characteristics of quality that are being followed consistency. They include all of the follow EXCEPT—
a. Cost of quality
b. Customer satisfaction
c. Management responsibility
d. High-performing team
d. High-performing team
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The correct answer is D.
Having a high-performing team at your disposal does not necessarily mean the team meets all the quality standards prescribed by the organization. The quality audit might enlist all the other as good processes being followed.
If the COQ is low, that is a very good metric that shows very less re-work and high conformance.
If the customer is highly satisfied with the way the work was being conducted and with the quality of deliverables till date, thats a good metric that shows things are on the right track.
Last but not the least, its the managements responsibility to ensure conformance to the quality standards and the team understands the cons of any deviation.
Even a high-performing team can beat up a buggy product! Saving Changes...
Nalaka KanthiarachchiElectrical Services Manager| American University of SharjahSharjah, United Arab Emirates
I agree with Sriharsha, the correct answer is D. A High performance team is not Characteristic of Quality.
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