Terrible support - PMI really does not practive what they preach
Nickolas PtschelinzewNew Product Development Program ManagerGAINESVILLE, United States
I am extremely unhappy with my PMI PMP test experience and the support of both PMI and OnVue. I was scheduled to take the PMP exam on Thursday July 17th at 5:30 pm. I made arrangements for my wife and children to be out of the house, I read all the test requirements and tested my system days before the test, and on the morning of the exam re-read the requirements and ran the system test again. 30 minutes prior to the test I checked in and again ran through the test procedures. When a proctor finally joined I was told I could not use headphones (after searching through several pages I did find a restriction on headphones on a OnVue FAQ page, but test requirements should have been easy to find and posted on your website – almost like you planned or put thought into it). I disconnected the headphones but had to reboot for the speakers and microphone to be accessible by OnVue. When I logged back in a retested the system a new proctor came on but could not make out what I was saying. Again a reboot and a system test (again passed) did not resolve the problem. One of the proctors suggested I use a different computer so I said I would switch to my laptop; this was communicated in chat to avoid confusion. Less than two minutes later I received a canceled test email from OnVue, it was 5:45pm. I spent the next 90 minutes trying desperately to reach anyone who could help me at PMI or OnVue. PMI was unable to offer even a pretense of support. Despite my laptop passing the system test and still having more than ample time to complete my original test window OnVue was unable to allow me to test until they determined what the problem was. The problem was clearly on their end – the computers in question are used daily for video conferencing and passed numerous OnVue system tests. I explained that I will be leaving at 5am the following morning for vacation. I was told I would be unable to reschedule the test until OnVue determined what the issue with their system was and I would just need to reschedule.
Besides being extremely aggravating and frustrating, I now need to take time away from a family vacation to take this test due to the low quality and complete lack of support from PMI and your selected vendor. For an organization that talks constantly of the importance of High-Quality products and services and the necessity of supporting team members, I am shocked to see how little you follow your own teachings.
Disappointedly,
Nickolas A. Ptschelinzew, PhD
Saving Changes...
I think you better share your feedback with PMI team. They will follow up and take proper action accordingly. Saving Changes...
Milan ŠmigicCEO| Centar za upravljanje projektima-CPMBeograd, Serbia
One of my colleagues in Belgrade had similar experience. Do you know any PMI email address that we can use to report issues like this one? Saving Changes...
Let the customer support know of your experience. It is however true that a long time to get the final acceptance to take the exam is stressful and may affect your attempt. Saving Changes...
