I missed my exam for technical difficulties

Kimberly Vogel

Nobody even reached out to me when i missed the exam. Am I alone here? This is a very expensive test. Wasn't there a live person, the proctor, looking out for me to check in?

I studied for three months and was at my desk, ready, 45 minutes ahead of my scheduled exam time. Tech support at pearsonVue filed a support ticket and told me to wait two to three business day for further information. I lost two days of work so I could spend the day studying yesterday, and today for the actual exam. Is there no customer service with this membership account?

I'm incredibly disheartened. I did the system check last week when i scheduled the exam and everything seemed fine. This morning, before my check-in time expired and with the instruction of onVue tech support, I deleted the onVue.exe files from my downloads, deleted my browser data, restarted my laptop and logged back in for the exam.

The button that said "Take Exam" opened a modal that asked if i wanted to reschedule or not. It did not initiate the exam. Again, nobody even reached out.

Posted: Jul 25, 2025 10:20 AM

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Sergio Luis Conte Helping to create solutions for everyone| Worldwide based Organizations Buenos Aires, Argentina

My recommendation is, if you did not do that, going to PMI's customer care.

Posted: Jul 25, 2025 2:51 PM

Rami Kaibni

Community Champion

Senior Projects Manager | Field & Marten Associates New Westminster, British Columbia, Canada

Kimberly, sorry to hear this has happened to you but from what I've been hearing recently, a lot of candidates are facing issues with Online PearsonVue exam. That said, the only way to hopefully resolve it is to contact PMI Customer care but you might need to do that multiple times until you reach someone who can actually help you. It's not a smooth sail but if I were you, I would initiate the process right away. Good Luck!

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1 reply by Kimberly Vogel

Jul 27, 2025 4:48 PM

Kimberly Vogel

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Thank you for the advice. I was able to get a credit to reschedule the exam.

Posted: Jul 26, 2025 2:46 PM

Kimberly Vogel

Jul 26, 2025 2:46 PM

Replying to Rami Kaibni

...

Thank you for the advice. I was able to get a credit to reschedule the exam.

Posted: Jul 27, 2025 4:48 PM

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I missed my exam for technical difficulties

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