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Whitepapers on Business Process Improvement

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Scott Strachan Des Moines, Ia, United States
Could anyone point me to any whitepapers on Business Process Improvement? I need information to provide to senior management on why BPI would be beneficial prior to a major software development project.
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Michael Wood Project Manager / Business Analyst / Business Process Improvement Guru| Independent Contractor Gig Harbor, Wa, United States
Scott
Can't give you a white paper but would be happy to send you a free copy of my book on the topic. Its written for management.
Just my way of saying thanks for visiting Gantthead.com.
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Stephen Maye Senior Vice President Va, United States
(I realize you've probably already done this, but anyway...) When I saw your message I did a quick general search on "business process" and came up with some things that looked--at least potentially--relevant. If you get a sec, try it and see if any of the hits get you started.
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Connie Byrne Brevard, Nc, United States
I am in the process of building a business case to staff and fund a business process improvement organization for an internet group in a large financial services organization. Can someone point me to the following:
1. Quantifiable benefits other organizations have experienced as a result of process improvement activities.
2. Best practices
3. Methodologies and tools

I would also like to here from Use case practitioners on the applicability of use cases for modeling business requirements and applicability in business process improvement
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Michael Wood Project Manager / Business Analyst / Business Process Improvement Guru| Independent Contractor Gig Harbor, Wa, United States
Connie, I need to be careful here since I am the designer and author of a formal PI methodology. So I won't speak to methods. In my experience though I have found that well targeted PI projects often deliver over 500% ROI. I have led a number of those myself and know its true. The key is to work from the organization's strategic objectives downward. Great returns come from rapid projects that align operations with strategic objectives and tap the workforce properly for innovative change. I suggest reading up on Six Sigma, CI and of course my favorit The Helix Factor. I am happy to offer you my first book free. Can't give away the others, don't have that much money. Just be sure to focus on true end-to-end / cross functional processes and use great facilitators. Also there are some wonderful articles and templates here at Gantthead. Take advantage of it all. Good Luck
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Frank Patrick Boonton, Nj, United States
I agree with Michael on the need to focus on complete, end-to-end processes to get maximum benefit from efforts undertaken, but would like to add one more suggestion.

Do not -- I repeat -- DO NOT role out PI efforts widely across an organization. It will only consume resource time and attention and achieve minimal incremental improvement to bottom line results. The typical role-out of Six Sigma (and its predecessor TQM) goes out and deals with every link of the value chain. There is only one (or at most, very few) processes that are limiting an organization's ability to achieve more than its goal. Focus on that one constraint. All other efforts will result in either at worst ill-advised cost-cutting, reducing capabilities for future growth, or at best, be an exercise in managerial masturbation, feeling good, but achieving nothing. Work the weakest link. Strengthening other links will do nothing to strenghten the chain. For more on this, see a webpage on constraints and TQM. You might also want to check out an article on choosing a "strategic constraint."

Even in the choice of IT projects to spend your scarce resources on should be influenced by this thinking as well. There is a "whitepaper" on this subject found at www.focusedperformance.com/articles/firstcut.html.

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