Project Management

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Managing Digital Health Systems for quality service delivery: Role of Project/Program Manager in 2025

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CHRISTINE TRIMAH NABANOBA Uganda
In today's health care service delivery, there is a digitalized agenda especially in sub-sahara africa programs. Health Management Information Systems have been majorly paper-based and with the cut down of donor funds, limited funds has resulted in limited resources. One of the critical aspect is to manage patients digitally however the infrastructures (limited computers, patient care space, electricity, capacit of health care providers to manage digital services etc) hinders service delivery. Despite the challenges, health care programs are required to transition into digitalization of services through utilization of Health Information Systems and ensure the quality of services is of quality. What is the role of the Project/Program Manager in the digitalization of quality services? How would they ensure the goal of quality care amidst the challenges is achieved?
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Danny PMP, PgMP
Community Champion
Senior Consultant Tokyo, Japan

Dear Christine, for your information, Singapore General Hospital (SGH) has successfully implemented Robotic Process Automation (RPA) to streamline repetitive administrative tasks, significantly enhancing efficiency and reducing staff burnout. Since 2020, automation has saved over 84,000 man-hours, translating to approximately $3 million in productivity gains.

To answer your question, project/program manager plays a key role in planning, coordinating, and overseeing the digitalization of health services. They ensure quality care by prioritizing resource allocation, training staff, optimizing workflows, and implementing scalable Health Information Systems that fit existing infrastructure, while continuously monitoring performance and addressing gaps.

Reference:
https://www.sgh.com.sg/news/lighternotes/a...titive-work

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