Carla ContrerasProgram Manager| TeknowledgeSan Jose, Costa Rica
As we look towards the future and plan for the continued success of our (PMO), I believe it is crucial to address a significant challenge we are facing: the recognition of the value we add to the company.
It has come to my attention that our function is not being prioritized as it should be, and this concerns me deeply. The PMO plays a vital role in ensuring the smooth execution of projects, aligning them with the company's strategic goals, and ultimately driving success. However, it seems that our contribution is not fully realized or appreciated by the broader organization.
How can I be a game changer in the complex world and shift to AI we are currently facing? Saving Changes...
Perceived value (or lack thereof) is in the eye of the senior stakeholder. Does the PMO have a sufficiently senior sponsor who can do a better job of communicating the value delivered to their peers? Has any attempt been made to understand WHY there is this perception gap?
Kiron
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1 reply by Carla Contreras
Oct 15, 2025 7:34 PM
Carla Contreras
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Thank you Kiron for your answer. I strongly believe that my boss has gone above and beyond to show how we impact and the value we bring. But it's more about execs level, where the lack of engagement is.
Saving Changes...
Sergio Luis ConteHelping to create solutions for everyone| Worldwide based OrganizationsBuenos Aires, Argentina
To put this in terms of PMI all related to this is inside the business analysis documentation. I am saying that because I delivered training on the matter to bit companies around the world and I participated in conferences and in the teams that created PMI´s standards on the matter. Just I am not writting by the book. The key is this. When you create a business unit (call it PMO) you need to follow certain process to determine which process/functions you will locate into the business unit. It should be defined thinking the company as a system that reacts to environmental stimulus through its functions/process defined into the organizational strategy. After that you need to define the Persona and the value stream the Persona will follow to get something valuable for the Persona thanks you offer of service/product or results. Thats all you need based on your answer. You need to define the Persona that will interact with the business unit and the journey the Persona will take to get what it is valuable from the business unit. In my experience the best results were when I consider the PMO as a service area with products inside it.
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1 reply by Carla Contreras
Oct 15, 2025 7:35 PM
Carla Contreras
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Thank you Sergio
Saving Changes...
Carla ContrerasProgram Manager| TeknowledgeSan Jose, Costa Rica
Oct 15, 2025 5:24 PM
Replying to Kiron Bondale
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Carla -
Perceived value (or lack thereof) is in the eye of the senior stakeholder. Does the PMO have a sufficiently senior sponsor who can do a better job of communicating the value delivered to their peers? Has any attempt been made to understand WHY there is this perception gap?
Kiron
Thank you Kiron for your answer. I strongly believe that my boss has gone above and beyond to show how we impact and the value we bring. But it's more about execs level, where the lack of engagement is.
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1 reply by Kiron Bondale
Oct 16, 2025 11:23 AM
Kiron Bondale
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Carla -
And there lies the problem. When a PMO reports at too low a level within the system in which it operates, it is at the mercy of the whims of the executive layer. A departmental PMO should report to the C-level officer responsible for that business function and an EPMO should report to the chief executive. Anything less is going to create challenges.
Kiron
Saving Changes...
Carla ContrerasProgram Manager| TeknowledgeSan Jose, Costa Rica
Oct 15, 2025 7:25 PM
Replying to Sergio Luis Conte
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To put this in terms of PMI all related to this is inside the business analysis documentation. I am saying that because I delivered training on the matter to bit companies around the world and I participated in conferences and in the teams that created PMI´s standards on the matter. Just I am not writting by the book. The key is this. When you create a business unit (call it PMO) you need to follow certain process to determine which process/functions you will locate into the business unit. It should be defined thinking the company as a system that reacts to environmental stimulus through its functions/process defined into the organizational strategy. After that you need to define the Persona and the value stream the Persona will follow to get something valuable for the Persona thanks you offer of service/product or results. Thats all you need based on your answer. You need to define the Persona that will interact with the business unit and the journey the Persona will take to get what it is valuable from the business unit. In my experience the best results were when I consider the PMO as a service area with products inside it.
It would be difficult to provide specific feedback without additional details. However, I can suggest a couple of questions that might help bring more clarity:
Are the impact and value you mentioned quantified and data-driven? For instance, how many risks did the PMO identify during audits before they escalated into issues, and what was the estimated dollar value saved through effective mitigation measures?
Is there an internal mechanism to measure PMO performance that can be translated into tangible business value?
These questions are important because your presentation should be tailored to the target audience — in this case, the CXOs. Hope this helps!
Program Manager| HARPER SRLSanto Domingo / Distrito Nacional, Dominican Republic
Excellent reflection, Carla. Many PMOs face the same challenge, the perception gap between activity and value. One way to shift that is by reframing PMO outputs into business language: link every dashboard, report, or governance process directly to strategic outcomes like cost avoidance, cycle time reduction, or decision enablement.
Additionally, integrating AI-driven analytics can help your PMO demonstrate predictive insight rather than reactive reporting, showing that you’re not just tracking performance, but shaping it. Over time, that positions the PMO as a strategic partner rather than a support function.
Saving Changes...
Luis BrancoCEO| Business Insight, Consultores de Gestão, LdªCarcavelos, Lisboa, Portugal
Carla Contreras This is a powerful and timely reflection, one that many PMO leaders can relate to.
Recognition of value doesn’t begin with visibility; it begins with relevance.
When the PMO’s language, measures, and outcomes are not clearly connected to what executives care about (strategy realization, risk control, value delivery) the perception of priority fades, even if the contribution is real.
A few perspectives that may help shift the narrative:
1. Reframe the PMO as a value integrator, not a reporting center.
Move from tracking performance to enabling decision-making.
Show how insights from the PMO accelerate strategy, mitigate uncertainty, or unlock investment capacity.
2. Measure what matters to leadership.
Translate project results into business impact, cost avoided, capacity gained, risk reduced, or trust strengthened. Speak the same “currency” as decision-makers.
3. Evolve from governance to guidance.
A modern PMO doesn’t just control; it coaches, curates and connects.
This cultural shift builds credibility and resilience.
4. Integrate AI consciously.
AI is not the goal, it’s the amplifier.
Use it to strengthen forecasting, resource optimization, and knowledge flow.
A PMO that combines human judgment + digital intelligence becomes a strategic compass, not an administrative layer.
5. Be the mirror of organizational maturity.
PMOs that survive and thrive are those that help the organization learn faster, decide wiser, and adapt sooner.
That’s the real definition of value.
In short, to be a game changer in this complex, AI-driven world, position your PMO not as a function but as a force of coherence, one that connects purpose, people, and performance.
If you want your PMO to be valued by the executives, consider that you may need to stop thinking like a project manager. What do the executives value? How can you show that you're delivering what they value? If you can meet them where they are and try to anticipate their needs, you will be more successful than if you try to bring them to you. Over time you will be able to introduce more PM, PgM, and PfM concepts, and there's no reason you can't be doing them, but your leadership team may not be ready to hear about them outside of the context of what they value. Saving Changes...
Thank you Kiron for your answer. I strongly believe that my boss has gone above and beyond to show how we impact and the value we bring. But it's more about execs level, where the lack of engagement is.
Carla -
And there lies the problem. When a PMO reports at too low a level within the system in which it operates, it is at the mercy of the whims of the executive layer. A departmental PMO should report to the C-level officer responsible for that business function and an EPMO should report to the chief executive. Anything less is going to create challenges.
Kiron Saving Changes...
Thomas WalentaGlobal Project Economy ExpertHackenheim, Germany
Carla,
if you want to gain the respect of anyone, including executives in charge of a part of the business, you need to understand their problems and help them.
It is not about what you offer; it is about what they need. And do not try to sell project management.
Why not select 2-3 individuals, have a coffee with them, learn what keeps them up at night, be empathetic, and try to think about how you (and the PMO) could help. Saving Changes...