Has anyone found a good method for uncovering the knowledge that is trapped in the heads of the workers? I've discovered that many individuals only share knowledge under protest; these are the same individuals that seem to possess the most corporate knowledge. How do you pry it loose from them for use in a distributed environment such as a KM portal? Saving Changes...
Stéphane ParentSelf Employed / Semi-retired| Leader MakerPrince Edward Island, Canada
You have to make them want to share their tacit knowledge more so than keep it for themselves.
The people are properly keeping the information as a form of job security. Make knowledge sharing a goal that drives performance measurement and salary increases. Saving Changes...
