KPI‘ A set of quantifiable measures that a company or industry uses to gauge or compare performance in terms of meeting their strategic and operational goals.
KPIs vary between companies and industries, depending on their priorities or performance criteria. Also referred to as "key success indicators (KSI)".
KPIs are directly linked to the overall goals of the company. KPIs are measurements that define and track specific business goals and objectives.
The larger or smaller organizational strategies require monitoring, improvement, and evaluation.? Once an organization has analyzed its mission, identified all its stakeholders, and defined its goals, it needs a way to measure progress toward those goals.? KPIs are utilized to track or measure actual performance against key success factors.
Key Success Factors (KSFs) only change if there is a fundamental shift in business objectives. Key Performance Indicators (KPIs) change as objectives are met, or management focus shifts.
For IT Dept.: I will recommend the following KPIs: 1- NPS (Net Promoter Score) 2-Customer Profitability Score 3-Customer Retention Rate 4-Conversion Rate 5-Revenue Growth Rate 6-Net Profit 7-Net Profit Margin 8-Gross Profit Margin 9-Operating Profit Margin 10-ROI 11-Capasity Utilization Rate (CUR) are you meeting your potential in term of amount of work you can carry out with your available resources. 12-Performance variance 13-Absenteeisem Bradford Factor (ABF) how mush is your stuff absent costing or impact the ongoing works. 14-Human Capital Value Added (HCVA)
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