Customer Knowledge Survey

arlene trimble Assistant IT Director| Local Government Alamo, Ca, United States

How do you gather customer knowledge?

What is the best way to reach out to customers to get their knowledge?

What tools do you use?

How do you store and use the info?

Posted: Jul 16, 2015 5:44 PM

Suhail Iqbal Suhail Iqbal PMIATP CIPM FAAPM MPM MQM CLC CPRM SCT AEC SDC SMC SPOC PRINCE2 MCT| PM Training School Rawalpindi, Punjab, Pakistan

Arlene, all data gathering tools you can study in PMBOK Guide are useful here. Depending on the size of customer base, we can switch the tool. Generally, for large audience we use questionnaires and surveys.

Posted: Sep 5, 2015 9:35 PM

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