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Effective Communication Across Boarder!

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TAIWO POPOOLA
Community Champion
Head of Cloud Software & Services| Ericsson EMEA Victoria Island, Lagos, Nigeria

•Time zones slow decisions and sometimes reduce sense of urgency

•Cultural norms shape how people speak, or stay silent

•Virtual work has removed body language and informal clarity

•One message can be interpreted in different ways: Same message. Different meaning. Different outcome

 

In my opinion, for project managers to succeed in such environment, they do not communicate more, they communicate differently.

How do you navigate communication challenge in leading diverse teams across boarder?

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TAIWO POPOOLA
Community Champion
Head of Cloud Software & Services| Ericsson EMEA Victoria Island, Lagos, Nigeria
Jan 18, 2026 8:28 PM
Replying to Fabian Crosa
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The key is to shift from quantity to quality in communication: rather than sending more messages, it is about designing clear, inclusive interactions that are adapted to the cultural and virtual context. An effective project manager translates diversity into an advantage, establishing common communication agreements and fostering spaces where differences become complementary perspectives, not barriers.
Thank you Fabian Crosa for your contribution. "The establishment of the common communication agreements will make a lot of difference".
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TAIWO POPOOLA
Community Champion
Head of Cloud Software & Services| Ericsson EMEA Victoria Island, Lagos, Nigeria
Jan 19, 2026 12:39 AM
Replying to Richard Doe
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I’ve found it effective to:
  • Set explicit expectations on response times across time zones
  • Use written follow-ups to remove ambiguity
  • Encourage psychological safety so quieter cultures still have a voice
  • Adapt tone and context based on cultural norms
These are exactly the skills emphasized in PMP certification UAE, where stakeholder communication, cultural awareness, and leadership adaptability are critical for project success.
Thank you Richard Doe for your contribution. "Ensuring that everyone has a voice matters".
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TAIWO POPOOLA
Community Champion
Head of Cloud Software & Services| Ericsson EMEA Victoria Island, Lagos, Nigeria
Jan 19, 2026 4:25 AM
Replying to Luis Branco
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Strong post. I would add one layer that often gets overlooked.

The challenge is not volume or frequency of communication.
It is intentionality and design. In distributed and cross-cultural environments, communication stops being a soft skill and becomes an explicit leadership system.

A few practices that make a real difference in my experience:

• Separate urgency from importance.
Time zones slow response, not responsibility. Clarify what truly requires synchronous attention.

• Make assumptions visible.
Different cultures fill silence and ambiguity differently. Say what is usually left implicit.

• Design messages for misinterpretation.
If a message can be read in two ways, it will be.
Test clarity before sending.

• Use redundancy with purpose.
Critical messages deserve more than one channel, not more words.

• Treat communication as sense-making, not transmission.
The goal is shared understanding, not message delivery.

Leading across borders requires fewer messages, clearer intent, and much stronger awareness of how meaning is constructed on the other side.
Thank you Luis Branco for your contribution. I love this summary "Leading across borders requires fewer messages, clearer intent, and much stronger awareness of how meaning is constructed on the other side."
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TAIWO POPOOLA
Community Champion
Head of Cloud Software & Services| Ericsson EMEA Victoria Island, Lagos, Nigeria
Jan 19, 2026 9:19 AM
Replying to Michael King
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I have had the opportunity to manager several global projects with team members located in different areas of the world. I am based on the east coast of the United States, and I need to remember not to schedule meetings too early for team members on the west coast. Global projects require more planning to ensure effective communications and team work. What helped me was to schedule meetings when the project team members could attend during normal business hours, and in some cases have two meetings with the same content for team members in Europe / India and Australia. I also relied on electronic communications such as email and project management tool updates. I try to be sensitive to cultural differences, and try to get to know each of the project team members.
Thank you Michael King for your contribution. Paying attention to "culture differences" helps alot in communicating better.
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TAIWO POPOOLA
Community Champion
Head of Cloud Software & Services| Ericsson EMEA Victoria Island, Lagos, Nigeria
Jan 20, 2026 7:56 AM
Replying to Syed Ashir Riaz
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I focus on clear and simple communication, especially when working across time zones and cultures. I avoid assumptions, write messages with clear context, and confirm understanding early. Using the right channel and being respectful of cultural differences helps reduce confusion and keeps teams aligned.
Thank you Syed Ashir Riaz for your contribution. Ensuring clear context is very important.
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TAIWO POPOOLA
Community Champion
Head of Cloud Software & Services| Ericsson EMEA Victoria Island, Lagos, Nigeria
Jan 20, 2026 9:08 AM
Replying to Lissette Indhira Pimentel Sosa
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Leading across borders has taught me to slow down how I communicate, not increase how much I communicate.
What works best for me is being very deliberate: clarify what really needs urgency, put decisions in writing, and never assume silence means agreement. Time zones and culture add noise, so I try to make intent explicit and confirm understanding early.
When communication is designed with context, respect, and clarity in mind, diversity stops being a friction point and starts working in the team’s favor.
Thanks Lissette Indhira Pimentel Sosa for your contribution. "....context, respect, and clarity in mind, diversity stops being a friction point and starts working in the team’s favor." resonates with me.
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TAIWO POPOOLA
Community Champion
Head of Cloud Software & Services| Ericsson EMEA Victoria Island, Lagos, Nigeria
Jan 20, 2026 11:30 AM
Replying to Aung Sint
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All valid and good suggestions, kudos to all contributors!

Not related to the global workplace, but in our daily lives, speaking in our own language can still cause misunderstandings! Please apply these valuable tips in your personal life; they can make a big difference!
Thank you for your contribution
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TAIWO POPOOLA
Community Champion
Head of Cloud Software & Services| Ericsson EMEA Victoria Island, Lagos, Nigeria
Jan 23, 2026 3:31 AM
Replying to Kwiyuh Michael Wepngong
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Very insightful and thought provoking post! Communicating differently
Thank you Kwiyuh Michael Wepngong for your contribution.
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