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I am not able to view complete webinar videos

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nandeesh H V Planning Engineer / SCC Engineer| Nesma & Partners, KSA Bangalore, Karnataka, India
File attached 
Hi
I am not able to watch complete video of any presentation under Webinar. It is showing only one min video. What shall i do to watch complete Video.
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Rudy Rodriguez Technical Director| Lincoln Center for the Performing Arts United States
Had the same issue today. It's a network firewall thing, or security setting preventing BrightCove players. Need to work it out with IT, or watch videos at home/on your phone.
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CLAUDIA OPOKU DANQUAH Accra, Ghana

When I play the recorded webinar on my desktop and on my phone, it gives following message:

"An unanticipated problem was encountered, check back soon and try again
Error Code: MEDIA_ERR_UNKNOWN
Session ID: 2020-07-09:66ad343b8cb55040b016ecb3 Player Element ID: BCvideoPlayer"



I am PMI member and using my credentials.
 
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1 reply by Lori Hewig
Oct 20, 2025 6:45 AM
Lori Hewig
...
I am getting the same exact error. I chatted with support but none of their suggestions (clear cache, use Chrome in incognito mode, try different browser) worked. I was able to watch videos yesterday, 10/19/25, with no problem using my credentials.
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Lori Hewig IT Project Manager| Acro Services Corp Nm, United States
Oct 20, 2025 6:38 AM
Replying to CLAUDIA OPOKU DANQUAH
...

When I play the recorded webinar on my desktop and on my phone, it gives following message:

"An unanticipated problem was encountered, check back soon and try again
Error Code: MEDIA_ERR_UNKNOWN
Session ID: 2020-07-09:66ad343b8cb55040b016ecb3 Player Element ID: BCvideoPlayer"



I am PMI member and using my credentials.
 

I am getting the same exact error. I chatted with support but none of their suggestions (clear cache, use Chrome in incognito mode, try different browser) worked. I was able to watch videos yesterday, 10/19/25, with no problem using my credentials.
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Lori Hewig IT Project Manager| Acro Services Corp Nm, United States
Looks like a system outage on the cloud player that PMI uses:
Cloud PlayoutService Disruption

Incident Status



Service Disruption



Components



Cloud Playout



Locations



APAC, Americas, EMEA, Japan




October 20, 2025 4:28AM EDT
October 20, 2025 8:28AM UTC
[Investigating] We are aware of a widespread issue impacting a third-party cloud services provider. Several Brightcove products and services are currently experiencing disruption, including playback, ingestion, Video Cloud Studio UI and Brightcove Live, to name a few. Brightcove Engineering is currently engaged and is investigating the impact at the highest priority.
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