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Why are we seeing so many Post Deployment defects?

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Michael Wood Project Manager / Business Analyst / Business Process Improvement Guru| Independent Contractor Gig Harbor, Wa, United States
What has happened to the testing process? Are we building systems that are over engineered? Is there too much pressure to implement even with known bugs? Over the past year I have seen $ multi-million systems put into production with major disfunctionallity. Not just once but many times. Root cause analysis is given great lip service but rarely done correctly. What are you seeing?
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arlene trimble Assistant IT Director| Local Government Alamo, Ca, United States
I agree. There seems to be more post deployment defects due to:

1. There is no clear mapping between the requirements and testing.

2. Over- engineering or gold plating

3. Big push to move products/updates to prod without adequate testing The company thinks that public will still embrace the product despite bugs and will be willing to be the testers of the product which is not true anymore.

Current customers clamor for quality, simple yet powerful design, and ease of use now (not workarounds, etc.)
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Ammar Quettawala Business process automation / Application integrations / CRM professional| QTECX Solutions Sydney, Nsw, Australia
Definitely, as Arlene mentioned, over-engineering/gold-plating. I have observed that smaller consultancy/implementation partners like to impress the customer and in the process do not fully analyse the impact, causing issues at a later stage. More later issues are found, higher the cost of fixing it in multiple environments (dev, test, production etc.)

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