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Need help on applying for PMI-ACP exam

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Joseph Abboud Corporate Trainer and Management Consultant| Freelancer Kaslik, Lebanon
Good day all,

I am trying to apply for the PMI-ACP exam at PMI.org, however at the end of STEP-1,

PMI-ACP Application - Step 1: Application

I got the following message in red color:

We're sorry, but we cannot accept your application at this point. This could be due to other certifications that you have, or other applications you've submitted that are currently being processed.

I already have PMP in good standing, and all the requirement for the ACP exam are listed as complete.

I have emailed Customercare at PMI.org 3 days back, but no reply as of yet.

Any suggestion on why am I getting this error? Plz see the attached file

Thank you
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Rebecca Braglio Community Engagement Specialist II| Project Management Institute Newtown Square, Pa, United States
Hi Joseph
I'm sorry this is happening - let me see if I can find out some information for you!
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Joseph Abboud Corporate Trainer and Management Consultant| Freelancer Kaslik, Lebanon
Thank you Rebecca for your help.
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Suhail Iqbal Suhail Iqbal PMIATP CIPM FAAPM MPM MQM CLC CPRM SCT AEC SDC SMC SPOC PRINCE2 MCT| PM Training School Rawalpindi, Punjab, Pakistan
You can only apply for one certification at a time. If PMI is not accepting your PMI-ACP application, there must be some other certification application still open.

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