Who is really on the hook for CRM Failures?

CRM

Todd Williams President| eCameron Inc Camas, Wa, United States

CRM implementations been failing for years. Their troubles stem from their first inception. Opposed to what the vendors say, these implementations are not about configuring software, they are about culture. In this blog post (<A href="http://vs2vl.co/CrmFail" target="_blank">http://vs2vl.co/CrmFail</A>) I make the case that the source of their failure resides in the CEO''s office. What are your thoughts?

Posted: Oct 2, 2015 9:46 AM

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Todd Williams President| eCameron Inc Camas, Wa, United States

Arg... that url is supposed to be: http://vs2vl.co/CrmFail

Posted: Oct 2, 2015 9:47 AM

Suhail Iqbal Suhail Iqbal PMIATP CIPM FAAPM MPM MQM CLC CPRM SCT AEC SDC SMC SPOC PRINCE2 MCT| PM Training School Rawalpindi, Punjab, Pakistan

You might be absolutely right depending on that fact where the bottleneck exists. If CEO office is the bottleneck, they would be responsible for all CRM failures.

Posted: Oct 3, 2015 5:09 PM

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Who is really on the hook for CRM Failures?

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