Estimating Hardware, Software and Network Requirements

Bruno Silva Co-Owner| Hoop Porto Alegre, Rs, Brazil

Hello all!

My company decided to adopt a CRM solution to offer to our customers. We are a Contact Center service provider, so the idea is provide CRM as service. I´m trying to figure it out which approach would be the best one for this: cloud or on-premise.

For this, I believe I should determine the hardware, software and network requirements for the solution. Considering that the demand will increase over the years (more customers means more operations that means more users using this service), how should I handle these requirements gathering?

Posted: Oct 8, 2015 12:15 PM

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Estimating Hardware, Software and Network Requirements

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