hey,
i have an assignment of listing down KPI''s of all the 10 knowledge areas for measuring its effectiveness in construction industry. Can any one list down the KPI''s of all the 10 project management knowledge areas? Saving Changes...
Good assignment. I cannot list them down immediately but still can work on it. I like the ides of identifying KPIs for all Knowledge Areas. Saving Changes...
Anonymous
So nice of you Suhail. i''ll be waiting for that post. Saving Changes...
Bala S DuvvuriProject Manager| ShellBangalore, Karnataka, India
Me too eagerly waiting for your post Suhail.
Thanks
Bala Saving Changes...
Sean FullerTechnical Account Manager| ECX Systems, LLCTyler, Tx, United States
I am interested in having that list if someone comes up with it! Saving Changes...
Anonymous
What would be the best KPIs that an experienced IT- Change evaluation manager could use in general? Saving Changes...
Sean FullerTechnical Account Manager| ECX Systems, LLCTyler, Tx, United States
I was very interested in seeing what others might contribute to this discussion but after nearly four weeks, nothing has really been contributed. I started searching on the Internet to see what I could find. Here are a few ideas I found to answer the last question about IT Change:
1. Number of Major Changes - Number of major changes assessed by the CAB (Change Advisory Board)
2. Number of CAB Meetings - Number of CAB (Change Advisory Board) meetings
3. Time for Change Approval/ Rejection - Average time from registering an RFC with Change Management until a decision on the RFC is reached (i.e. until it is either approved or rejected)
4. Change Acceptance Rate - Number of accepted vs. rejected RFCs
5. Number of Emergency Changes - Number of Emergency Changes assessed by the ECAB (Emergency Change Advisory Board)
1. Number and percentage of changes that cause incidents
2. Total business impact of incidents caused by changes
3. Number and percentage of changes that used the predicted time and resources
4. Number and percentage of changes that delivered the results the customer expected
5. Satisfaction rating for change management from PMO and from end customers
6. Percentage of changes that provided knowledge articles for the service desk
7. Satisfaction rating for change management from IT staff and from end customers
8. Number and percentage of changes that used the predicted time and resources
9. Number and percentage of urgent and emergency changes Saving Changes...
Sean FullerTechnical Account Manager| ECX Systems, LLCTyler, Tx, United States
Here is my feeble attempt to start answering the original question of listing KPIs for all the knowledge areas. I hope it will spark some further discussion and generate more ideas. Please feel free to debate the placement of some of the KPIs. I won''t put up too much of a fight. :-)
Integration
1. % o milestones missed
2. % o overdue project tasks
3. % o FTE actually working on project that were not initially assigned
4. Project issue queue rate
5. % o time coordinating project
6. Number of milestones missed
7. Number of new project/program issues
Scope -
1. # of Scope Changes
2. Average number of milestones per project plan
3. % o assigned FTE actually working on project
4. Number of unstaffed hours
5. # planned hours per task
6. Scope Performance Index
Time
1. Schedule Variance
2. Schedule Variance Index
Cost
1. Cost Variance
2. Cost Performance Index
Quality
1. Process Errors
2. Rework
Human Resource
1. Employee Satisfaction
2. % o assigned FTE actually working on project
