Stéphane ParentSelf Employed / Semi-retired| Leader MakerPrince Edward Island, Canada
I have not been involved in 6? for professional services. Hopefully, some people have and we can all learn from them, Saving Changes...
Steven ZacharyDirector| Alberta Health ServicesCalgary, Alberta, Canada
I've had limited exposure to Six Sigma in a prof. environment. I think, much like anything else, it comes down to the "why's". Any good system requires a certain level of executive support, without it fails.
I've seen two scenarios. An individual with intermediate knowledge of lean or Six Sigma pitches an implementation to a client or an internal manager. This usually doesn't go past the discussion. The difference is the second case. A well-versed advanced practitioner of six sigma or lean who is able to distill the value into an executive elevator pitch makes a case. The case is trialed with a small sample size. It the advanced practitioner is successful it is deployed. This was the case at a major manufacturer I worked at. Nothing is 100% pure out of the book, but the adaptability of someone who truly understands the end-game can reap huge value.
There is a lot more to the actual implementation, but I should leave this to someone in the advanced category. I consider myself a lifelong student of lean but not quite an advanced practitioner. I've been extremely fortunate to learn from some though, and I recommend you seek them out where possible.
My two cents. Saving Changes...
George LewisProgram/Project Manager| DXC Technology CompanyHeredia, Costa Rica
Both internal and external customers have been positively impacted by Lean, Lean Six Sigma and all process improvements initiatives Saving Changes...
Elizabeth HarrinDirector| RebelsGuideToPM.comLondon, England, United Kingdom
I've only done it with internal teams and it worked well, once the general 'here we go again' cynicism wore off. You do need people to be committed to it at the top - perhaps that is less of a problem in a client environment as they know what they have signed up to and are financially committed. Saving Changes...
I being a Six Sigma Master Black Belt, have been involved in process improvement role since 2010. Though in service industries we find Lean more compatible due to its approach and less dependency on data, however, tools and techniques of Six Sigma are always very useful both internally as well as for clients.
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1 reply by George Lewis
Mar 18, 2017 8:53 AM
George Lewis
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Madhur - I agree with your statement...
Saving Changes...
Cesare Riccardo FogliPMP Project Manager - MPM - CSSBB Lean Six Sigma Black Belt professional| Abb S.p.A.Nova Milanese, Monza Brianza, Italy
Six sigma is effective if carried out by professionals. Internal or external clients don't change much in the benefit evaluation. Saving Changes...
Six Sigma is typically used for complex problems. If used for day-to-day problems it is like killing a fly with a cannon ball. A Six Sigma project can be very demanding for the team and requires that valid data is collected and analysed.
Both internal and external customers can profit from Six Sigma improvements. Saving Changes...
Jess De OcampoLean Six Sigma Professional/Project Manager/Consultant/| .Manila, Ncr, Philippines
First of all, NOT all projects qualify as a Six Sigma project. There is a criteria for a project to be considered a Six Sigma project. When we say Six Sigma Project, you are going to use either the DMAIC, DMADV, DFSS methodologies in your project.
But you can use the different Six Sigma and Lean Sigma Tools which are APPLICABLE to your project, to be integrated with project management. Few examples of Six Sigma Tools: A. 7 Basic Quality Tools 1. Histograms 2. Cause and Effect Diagram 3. Check Sheets 4. Pareto Charts 5. Control Charts 6. Scatter Diagrams 7. Flowcharts (fishbone or Ishikawa diagram; run-charts, stratification) B. 5 Whys Technique - used in Root Cause Analysis (RCA) C. Process Mapping/Value Stream Mapping (VSM) D. Project Charter E. Risk Management F. Pugh Matrix G. Plan-Do-Study-Act (PDSA) Plus QTools H Correlation and Regression Analysis and so many more...
An integrated approach of Six Sigma/Lean and Project Management is a common practice.
Six Sigma provides a structured data-driven methodology with tools and techniques that companies can use to measure their performance both before and after Six Sigma projects. Using Six Sigma, management can measure the baseline performance of their processes and determine the root causes of variations so they can improve their processes to meet and exceed the desired performance levels.
With regards to a Professional Services Environment, Six Sigma has significantly impacted internal and external customers based on experience.
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1 reply by Paphatpisit Klinklan
Mar 05, 2021 6:05 AM
Paphatpisit Klinklan
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Thanks for your suggestion.
Saving Changes...
George LewisProgram/Project Manager| DXC Technology CompanyHeredia, Costa Rica
Sep 17, 2016 8:55 AM
Replying to Madhur Maheshwari
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I being a Six Sigma Master Black Belt, have been involved in process improvement role since 2010. Though in service industries we find Lean more compatible due to its approach and less dependency on data, however, tools and techniques of Six Sigma are always very useful both internally as well as for clients.
Madhur - I agree with your statement... Saving Changes...
Igor ZdorovyakDirector of Projects| ImmunovantFair Lawn, Nj, United States
Hi Paul,
I have implemented Six Sigma Center of Excellence both as an employee and as a consultant. Let me tell you the chatter starts around the whole organization if it's not properly implemented. From line employees - will my job get eliminated. To departmental heads – will I have less employees. You have to get to the root of the fears and misunderstandings if you want your program to succeed. You also have to have executive buy in. Or your Six Sigma program will be the flavor of the month. Saving Changes...
