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Schedule Creep

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Rami Kaibni
Community Champion
Senior Projects Manager | Field & Marten Associates New Westminster, British Columbia, Canada
Do you believe if "Schedule Creep" occurs during the project, it can be controlled or it will cause a permanent deviation from the PM Plan?
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Steven Zachary Director| Alberta Health Services Calgary, Alberta, Canada
Dec 30, 2015 2:49 AM
Replying to Rami Kaibni
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I meant to say: Finish the project with extended time and over-budget. I am used to calling these damages, sorry for the confusion.
I think that if creep moves beyond scope it's a communication issue. You raise this. Firstly, talk to your BA. Does this map to business value identified in the requirements and backwards to the business case. You then take those findings to your sponsor. Do they accept the additional scope, despite your opinions one way or another.

When a decision has been made, you can flatten, stretch or double up on resources all you like. The scope has or has not been increased. You WILL need more money/resource and more time to do more work. Again, unless your one of those leaders who makes people want to work weekends on salary....;)
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1 reply by Rami Kaibni
Dec 30, 2015 2:59 AM
Rami Kaibni
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Well, I like to be fair and square with people, mean and lean. I totally understand what you've mentioned, but have you ever experienced schedule creep and you were able to recover 100% ?
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Rami Kaibni
Community Champion
Senior Projects Manager | Field & Marten Associates New Westminster, British Columbia, Canada
Dec 30, 2015 2:53 AM
Replying to Steven Zachary
...
I think that if creep moves beyond scope it's a communication issue. You raise this. Firstly, talk to your BA. Does this map to business value identified in the requirements and backwards to the business case. You then take those findings to your sponsor. Do they accept the additional scope, despite your opinions one way or another.

When a decision has been made, you can flatten, stretch or double up on resources all you like. The scope has or has not been increased. You WILL need more money/resource and more time to do more work. Again, unless your one of those leaders who makes people want to work weekends on salary....;)
Well, I like to be fair and square with people, mean and lean. I totally understand what you've mentioned, but have you ever experienced schedule creep and you were able to recover 100% ?
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1 reply by Steven Zachary
Dec 30, 2015 3:10 AM
Steven Zachary
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Absolutely. Multiple Times. But this almost always came with the support of the sponsor rejecting scope, spinning a piece of the project off into a distinct project, and/or overtime. Ramping up resources has never worked in my experience. Unless they are already onboard resources....I'm talking fresh resources end up slowing things down.
avatar
Steven Zachary Director| Alberta Health Services Calgary, Alberta, Canada
Dec 30, 2015 2:59 AM
Replying to Rami Kaibni
...
Well, I like to be fair and square with people, mean and lean. I totally understand what you've mentioned, but have you ever experienced schedule creep and you were able to recover 100% ?
Absolutely. Multiple Times. But this almost always came with the support of the sponsor rejecting scope, spinning a piece of the project off into a distinct project, and/or overtime. Ramping up resources has never worked in my experience. Unless they are already onboard resources....I'm talking fresh resources end up slowing things down.
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1 reply by Rami Kaibni
Dec 30, 2015 3:14 AM
Rami Kaibni
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How were you able to recover 100% when you used onboard resources and recorded additional MHRS and overtime. You did not end up over-budget ? I am assuming that these creeps where not taken into account in the risk contingency reserve.

The only way I could think of that would make you finish within budget is using the Management Reserve amounts. Did that ever happen ?
avatar
Rami Kaibni
Community Champion
Senior Projects Manager | Field & Marten Associates New Westminster, British Columbia, Canada
Dec 30, 2015 3:10 AM
Replying to Steven Zachary
...
Absolutely. Multiple Times. But this almost always came with the support of the sponsor rejecting scope, spinning a piece of the project off into a distinct project, and/or overtime. Ramping up resources has never worked in my experience. Unless they are already onboard resources....I'm talking fresh resources end up slowing things down.
How were you able to recover 100% when you used onboard resources and recorded additional MHRS and overtime. You did not end up over-budget ? I am assuming that these creeps where not taken into account in the risk contingency reserve.

The only way I could think of that would make you finish within budget is using the Management Reserve amounts. Did that ever happen ?
...
1 reply by Steven Zachary
Dec 30, 2015 12:41 PM
Steven Zachary
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HI Rami,

It was 1:00 AM when we started discussing this and I obviously glossed over 50% of the question. When you said 100% recovery I was focused on "recovering the schedule". Obviously there is outputs to that process.

To answer your question, no I am not aware of any way to recover in the cost and schedule categories relevant to what we've been discussing. That said however I have some friends who are masters of the schedule and it wouldn't surprise me if some advanced technique had done this for them in the past.
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Xavier Ribera International Project Manager & Head of Project Managers Group| Edicom Paterna, Valencia, Spain
I think that once the "Schedule Creep" occurs what we have to do is not control it but apply the contingency plan. Schedule Creep should be identified as a potential risk in the earliest phases Project Life Cycle and design a contingency plan. In the worst case, you wouldn't have identified it as a risk, no contingency plan for the "Schedule Creep occurrence" would have been then designed. Reached this point the PM should review the "what if" scenarios and meet all the stakeholders to take a decision.
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2 replies by Rami Kaibni and Steven Zachary
Dec 30, 2015 12:42 PM
Steven Zachary
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Well said. The contingency planning and the individual risk planning (control risk) should provide at least potential coverage for risk. We aren't oracles but this does provide mitigation with minimal firefighting.
Dec 30, 2015 1:43 PM
Rami Kaibni
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I agree with this Xavier - What if what occurred was an UNKNOWN-UNKNOWN and it was take into accounts in the Management Reserve. Would you use the MGT Reserve in this case to cover all delays, etc ?
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Kiran Kumar Transformation Management Office Viernheim, Germany
The key is not to prioritize what's on your schedule, but to schedule your priorities :). Just to add to what Steven said earlier - the 'If' is a 'When' AND 'HOW'. In the past we had severe issues regarding scope/ schedule creep, where even experienced PM's faced lot of flack for not managing it properly. There is very less that one can do to address the creep, it will happen. and if it happens how can we mitigate is what is required.
From a PMO aspect what we did was a 'Cause and Effect' Analysis on the various projects grouped by size to understand the possible causes of slippages. Once identified most of the issues we were able to address through proper process changes or new processes. For example one of the reason was 'Ambiguous requirements', we set up a Early consulting with the Sponsor and Customer in the early phase (Idea) to identify the and define clearly the requirements which also provided a Rough order of Magnitude of cost for the project
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2 replies by Rami Kaibni and Steven Zachary
Dec 30, 2015 12:45 PM
Steven Zachary
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Kiran,

I love the methodical approach to solving the problem. It does not surprise me that ambiguous requirements lead to scope creek, these types of issues are all too common these days. It's great that the organization you work for came together to look at this on a macro approach. I've seen situations where they focus on the project, or the individual who causes the issue only for it to continue to reoccur with different individuals on different projects.

Scope is a beast and the best PMs I have worked with know the difference between when to lose the battle but win the war.
Dec 30, 2015 1:46 PM
Rami Kaibni
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Thanks for your input Kiran - Great approach by your company but as Steven said, not every organization does the same.
avatar
Steven Zachary Director| Alberta Health Services Calgary, Alberta, Canada
Dec 30, 2015 3:14 AM
Replying to Rami Kaibni
...
How were you able to recover 100% when you used onboard resources and recorded additional MHRS and overtime. You did not end up over-budget ? I am assuming that these creeps where not taken into account in the risk contingency reserve.

The only way I could think of that would make you finish within budget is using the Management Reserve amounts. Did that ever happen ?
HI Rami,

It was 1:00 AM when we started discussing this and I obviously glossed over 50% of the question. When you said 100% recovery I was focused on "recovering the schedule". Obviously there is outputs to that process.

To answer your question, no I am not aware of any way to recover in the cost and schedule categories relevant to what we've been discussing. That said however I have some friends who are masters of the schedule and it wouldn't surprise me if some advanced technique had done this for them in the past.
...
1 reply by Rami Kaibni
Dec 30, 2015 1:47 PM
Rami Kaibni
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Thanks a lot for your input Steven - By the way, it was around 4:00 AM my side.
avatar
Steven Zachary Director| Alberta Health Services Calgary, Alberta, Canada
Dec 30, 2015 5:33 AM
Replying to Xavier Ribera
...
I think that once the "Schedule Creep" occurs what we have to do is not control it but apply the contingency plan. Schedule Creep should be identified as a potential risk in the earliest phases Project Life Cycle and design a contingency plan. In the worst case, you wouldn't have identified it as a risk, no contingency plan for the "Schedule Creep occurrence" would have been then designed. Reached this point the PM should review the "what if" scenarios and meet all the stakeholders to take a decision.
Well said. The contingency planning and the individual risk planning (control risk) should provide at least potential coverage for risk. We aren't oracles but this does provide mitigation with minimal firefighting.
avatar
Steven Zachary Director| Alberta Health Services Calgary, Alberta, Canada
Dec 30, 2015 7:27 AM
Replying to Kiran Kumar
...
The key is not to prioritize what's on your schedule, but to schedule your priorities :). Just to add to what Steven said earlier - the 'If' is a 'When' AND 'HOW'. In the past we had severe issues regarding scope/ schedule creep, where even experienced PM's faced lot of flack for not managing it properly. There is very less that one can do to address the creep, it will happen. and if it happens how can we mitigate is what is required.
From a PMO aspect what we did was a 'Cause and Effect' Analysis on the various projects grouped by size to understand the possible causes of slippages. Once identified most of the issues we were able to address through proper process changes or new processes. For example one of the reason was 'Ambiguous requirements', we set up a Early consulting with the Sponsor and Customer in the early phase (Idea) to identify the and define clearly the requirements which also provided a Rough order of Magnitude of cost for the project
Kiran,

I love the methodical approach to solving the problem. It does not surprise me that ambiguous requirements lead to scope creek, these types of issues are all too common these days. It's great that the organization you work for came together to look at this on a macro approach. I've seen situations where they focus on the project, or the individual who causes the issue only for it to continue to reoccur with different individuals on different projects.

Scope is a beast and the best PMs I have worked with know the difference between when to lose the battle but win the war.
avatar
Rami Kaibni
Community Champion
Senior Projects Manager | Field & Marten Associates New Westminster, British Columbia, Canada
Dec 30, 2015 5:33 AM
Replying to Xavier Ribera
...
I think that once the "Schedule Creep" occurs what we have to do is not control it but apply the contingency plan. Schedule Creep should be identified as a potential risk in the earliest phases Project Life Cycle and design a contingency plan. In the worst case, you wouldn't have identified it as a risk, no contingency plan for the "Schedule Creep occurrence" would have been then designed. Reached this point the PM should review the "what if" scenarios and meet all the stakeholders to take a decision.
I agree with this Xavier - What if what occurred was an UNKNOWN-UNKNOWN and it was take into accounts in the Management Reserve. Would you use the MGT Reserve in this case to cover all delays, etc ?
...
1 reply by Steven Zachary
Dec 30, 2015 1:46 PM
Steven Zachary
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I know I am going to be unpopular with this one but I think the management reserve introduces more problems then it solves....
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