assertive communication in the practice of project management
fosco frongiaSenior project manager| ENTE PATRIMONIALE CHIESA GESU' CRISTO SUGFino Mornasco, Como, Italy
Based on the definition of assertive behavior:
"Characteristics of human behavior which is the ability to express clearly and effectively their emotions and opinions"
have you ever experienced the effectiveness of this approach in the practice of project management?
do you think this approach is the correct one or you have experienced other ones more effectively? Saving Changes...
Assertive behavior is best always since it involves Emotional Intelligence. E.Q also means understanding our own emotions/understanding others feelings and emotions and communicate/express accordingly!
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2 replies by Steven Zachary and fosco frongia
Dec 31, 2015 2:32 PM
Steven Zachary
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Are you asserting high EI = assertiveness?
Jan 14, 2016 6:46 PM
fosco frongia
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I agree whit your comments, we cannot be assertive without Emotional intelligence which, necessarily, should be "trained" and "strengthened" with a constant practise
Saving Changes...
Steven ZacharyDirector| Alberta Health ServicesCalgary, Alberta, Canada
Dec 31, 2015 2:24 PM
Replying to Venkatramvasi Mohanvasi
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Assertive behavior is best always since it involves Emotional Intelligence. E.Q also means understanding our own emotions/understanding others feelings and emotions and communicate/express accordingly!
Are you asserting high EI = assertiveness? Saving Changes...
fosco frongiaSenior project manager| ENTE PATRIMONIALE CHIESA GESU' CRISTO SUGFino Mornasco, Como, Italy
Thanks, emotional intelligence is an important component of assertiveness but is not the only one. communication skills are very important too.
Another aspect is the maintenance of self-control and maintaining "inner serenity".
what do you think about it?
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1 reply by Steven Zachary
Jan 01, 2016 6:55 PM
Steven Zachary
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This is the first i've heard about inner-serenity. Care to elaborate?
Saving Changes...
Steven ZacharyDirector| Alberta Health ServicesCalgary, Alberta, Canada
Jan 01, 2016 5:37 PM
Replying to fosco frongia
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Thanks, emotional intelligence is an important component of assertiveness but is not the only one. communication skills are very important too.
Another aspect is the maintenance of self-control and maintaining "inner serenity".
what do you think about it?
This is the first i've heard about inner-serenity. Care to elaborate? Saving Changes...
fosco frongiaSenior project manager| ENTE PATRIMONIALE CHIESA GESU' CRISTO SUGFino Mornasco, Como, Italy
yes, probably i didn't use the correct expression, I'm sorry but English is not my maternal idiom (would be better in Italian :)). I try to explain in other manner.
Self control is matter to control our sentiment or, in other therms, is the "action" to control, block our real sentiments. The external elements provoke an emotional reaction which we control: our behavior is not expression of our real sentiment .
Inner serenity is the sentiment.
My affirmation is: assertive people don't react against the behavior of the other part but maintain the control (self control). At the same time they act and express clearly their interests and needs not having influenced the sentiments by the situation because they act in harmony with their principles.
hope now is more clear
thanks
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1 reply by Steven Zachary
Jan 01, 2016 7:45 PM
Steven Zachary
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Interesting. Very very interesting. It sounds like you have developed this over time into quite the comprehensive theory.
My question is, if inner serenity as you have defined it is not influenced by assertive people, does that mean that non-assertive people do react (influence inner serenity) because they have weak self-control?
I haven't thought this through to completion, as ethics requires quite deep analysis so I do apologize if my interpretation is incorrect.
Great discussion.
Saving Changes...
Steven ZacharyDirector| Alberta Health ServicesCalgary, Alberta, Canada
Jan 01, 2016 7:16 PM
Replying to fosco frongia
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yes, probably i didn't use the correct expression, I'm sorry but English is not my maternal idiom (would be better in Italian :)). I try to explain in other manner.
Self control is matter to control our sentiment or, in other therms, is the "action" to control, block our real sentiments. The external elements provoke an emotional reaction which we control: our behavior is not expression of our real sentiment .
Inner serenity is the sentiment.
My affirmation is: assertive people don't react against the behavior of the other part but maintain the control (self control). At the same time they act and express clearly their interests and needs not having influenced the sentiments by the situation because they act in harmony with their principles.
hope now is more clear
thanks
Interesting. Very very interesting. It sounds like you have developed this over time into quite the comprehensive theory.
My question is, if inner serenity as you have defined it is not influenced by assertive people, does that mean that non-assertive people do react (influence inner serenity) because they have weak self-control?
I haven't thought this through to completion, as ethics requires quite deep analysis so I do apologize if my interpretation is incorrect.
Great discussion. Saving Changes...
Stéphane ParentSelf Employed / Semi-retired| Leader MakerPrince Edward Island, Canada
I am with Fosco on this one.
Assertiveness is the ability to state your point or argument, regardless of the other stakeholders point of view.
The trick is in not crossing the line from being assertive to being aggressive.
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1 reply by Steven Zachary
Jan 02, 2016 1:29 PM
Steven Zachary
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Understandable. Like the difference between confidence and arrogance, the fine imaginary line.
Saving Changes...
Steven ZacharyDirector| Alberta Health ServicesCalgary, Alberta, Canada
Jan 02, 2016 11:31 AM
Replying to Stéphane Parent
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I am with Fosco on this one.
Assertiveness is the ability to state your point or argument, regardless of the other stakeholders point of view.
The trick is in not crossing the line from being assertive to being aggressive.
Understandable. Like the difference between confidence and arrogance, the fine imaginary line. Saving Changes...
fosco frongiaSenior project manager| ENTE PATRIMONIALE CHIESA GESU' CRISTO SUGFino Mornasco, Como, Italy
Thanks Stephane, good point.On my point of view, aggressiveness is, in any case, a reaction due to any situation can provoke uneasiness and, for this reason is guided by emotiveness (not emotional intelligence). Assertive people don't react in this manner because emotivenes doesn't prevail over our emotional status which is, in any moment, guided by our "strategic plan" Saving Changes...
fosco frongiaSenior project manager| ENTE PATRIMONIALE CHIESA GESU' CRISTO SUGFino Mornasco, Como, Italy
Hi Steven, I think the most important difference is based on the manner we act. Normally our action are guided by the desire to reach our goal. Assertive people define a strategy and any action, "reaction" are guided and is on the same wavelength as their target and strategy. For this reason they maintain inner serenity.
In the other side no assertive people react without any strategic guidance and for this reason the reaction influence the serenity. Saving Changes...