As per PMI ensuring quality has a cost. Per PMI quality should be built in and "not inspected".
As non conformance increases the cost and prevention is cheaper than repair/correction, quality should be ensured as part of "Conformance cost".
For this to happen, the buyer should be knowledgeable and should have done similar project previously in order to completely capture the all such requirements.
Could you elaborate how is this achieved/incorporated in your projects/program? Saving Changes...
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Anand JayaramanDoctoral Researcher| Golden Gate UniversityChennai, Tamilnadu, India
In my personal opinion it is mostly achieved through customer education or awareness creation and how the quality matters to their expected return on investment. This sometimes depending on the customer happens continuously. But now a days customers and end users more aware of quality cost and pro-active prevention of any hassles to the product or their service.
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1 reply by Rami Kaibni
Jan 03, 2016 5:53 PM
Rami Kaibni
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Anand, I tend to agree with you especially the first sentence.
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Steven ZacharyDirector| Alberta Health ServicesCalgary, Alberta, Canada
@Balaji
A few off the top of my head, in bullet form:
Product or service requirements
Quality planning
Quality assurance
Training
Internal failure costs:
Waste
Scrap
Rework or rectification
Failure analysis
External failure costs
Repairs and servicing
Warranty claims
Complaints
Returns
In short, COQ is a highly complex and worthwhile subject. It's also as deep as you want to make it based on a host of factors like company size, complexity of product offering...etc. The above points are some of the metrics I've helped organizations implement to measure to ensure COQ is adequately integrated into the business processes.
I hope I answered your question here, it's such a large topic. Saving Changes...
Senior Projects Manager | Field & Marten AssociatesNew Westminster, British Columbia, Canada
Jan 03, 2016 10:04 AM
Replying to Anand Jayaraman
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In my personal opinion it is mostly achieved through customer education or awareness creation and how the quality matters to their expected return on investment. This sometimes depending on the customer happens continuously. But now a days customers and end users more aware of quality cost and pro-active prevention of any hassles to the product or their service.
Anand, I tend to agree with you especially the first sentence. Saving Changes...
Senior Projects Manager | Field & Marten AssociatesNew Westminster, British Columbia, Canada
Bajali,
Besides what Anand said, I would like to add an important factor besides the customer awareness which is Lessons Learned that is part of the organization process assets and a core input when evaluating the COQ.
WBS, Lessons Learned combined with expert opinions should give you quite a good estimate. Saving Changes...
Paolo CornaliProject Manager| HTA srlBrescia, Lombardia, Italy
I agree with Rami about the using of WBS and lesson learned combined with expert opinions and I would add risk analysis for evaluating the COQ completely.
Senior Projects Manager | Field & Marten AssociatesNew Westminster, British Columbia, Canada
Jan 04, 2016 1:17 AM
Replying to Paolo Cornali
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I agree with Rami about the using of WBS and lesson learned combined with expert opinions and I would add risk analysis for evaluating the COQ completely.
I agree with you Paolo, absolutely.
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1 reply by Steven Zachary
Jan 04, 2016 1:04 PM
Steven Zachary
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Let me get this straight.
Rami, you agree with Paolo who agrees with you? I could draw this out if needed?
Saving Changes...
Steven ZacharyDirector| Alberta Health ServicesCalgary, Alberta, Canada
Jan 04, 2016 1:58 AM
Replying to Rami Kaibni
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I agree with you Paolo, absolutely.
Let me get this straight.
Rami, you agree with Paolo who agrees with you? I could draw this out if needed?
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1 reply by Rami Kaibni
Jan 04, 2016 1:12 PM
Rami Kaibni
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Steven, what are you implying here ?
Paolo agreed with me and added one more point which I agreed with !
Cost of quality can be even verified at the level of each deliverable and this depends on the nature and scope of project.
For example, i work on gas plant project, Cost of quality for example can be verified for "applying lethal service" in certain equipment or system and verify whether this level of quality is needed. Saving Changes...
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