I wanted to get your thoughts on getting the TRUE cost factor when deploying a package application. How do you know that the users have received adequate training in terms of hours, $ and functionality. Do you think most companies underestimate the true cost of training when calculating the total cost of ownership? Saving Changes...
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Michael WoodProject Manager / Business Analyst / Business Process Improvement Guru| Independent ContractorGig Harbor, Wa, United States
Its not that companies underestimate the cost of training. They discount its value and in the heat of negotiations, negotiate it out. I think this is because the people negotiating the deal are the ones that will have to use the product. I believe the cost of training should include ample onsite support and followups during and after implementation. Training and support should never be itemized in the contract. Its too big a target for cost concious CFO's to negotiate out of the deal. Saving Changes...
