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Some PDUs not showing up on PMI - Why?

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Tom Morris Westfield, In, United States
I've been doing webinars in preparation for re-certification and most of the PDUs have shown up a day or so later on the PMI site. However I currently have 4 courses which have not shown up on PMI yet the ones taken before and after have already appeared on the PMI claims list.

Is there a specific reason why certain webinars might take longer to process?
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Verónica Elizabeth Pozo Ruiz RYLAI Access Control Quito, Pichincha, Ecuador
PDU's awarded have been taken time to show in our dashboards, maybe because PDU revision is taken slowly due to Coronavirus situation
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Jennifer Dick Clinical Trials Manager | University of Sheffield Western Bank, Eng, United Kingdom
Attended the live PMI Virtual Experience Series – Drawing a Map to the Future: A Deep Dive in Business Analysis on 12th November but no PDUs have been reported. Also did several of the breakout sessions on-demand following the event and those haven't been reported either. Does anyone know if there is a delay in batching these?
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1 reply by Heather McLarnon, CSPO
Dec 03, 2020 10:33 AM
Heather McLarnon, CSPO
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Hi Jennifer, please reach out to [email protected] with any issues regarding PDUs from the VES.

Thanks!
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Heather McLarnon, CSPO
PMI Team Member
Community Tech Platform Owner| ProjectManagement.com United States
Dec 03, 2020 7:10 AM
Replying to Jennifer Dick
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Attended the live PMI Virtual Experience Series – Drawing a Map to the Future: A Deep Dive in Business Analysis on 12th November but no PDUs have been reported. Also did several of the breakout sessions on-demand following the event and those haven't been reported either. Does anyone know if there is a delay in batching these?
Hi Jennifer, please reach out to [email protected] with any issues regarding PDUs from the VES.

Thanks!
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1 reply by Jennifer Dick
Dec 03, 2020 10:53 AM
Jennifer Dick
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Thank you.
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Jennifer Dick Clinical Trials Manager | University of Sheffield Western Bank, Eng, United Kingdom
Dec 03, 2020 10:33 AM
Replying to Heather McLarnon, CSPO
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Hi Jennifer, please reach out to [email protected] with any issues regarding PDUs from the VES.

Thanks!
Thank you.
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Marla Clayton Project Manager| LTS Waynesville, Mo, United States
Four of my webinars was posted as claimed (1 each) and approved (1 each) but it did not apply any PDUs.
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1 reply by Heather McLarnon, CSPO
Jul 19, 2021 12:06 PM
Heather McLarnon, CSPO
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Hi Marla - I sent an inbox message on the site to explain. If you have any additional questions, please feel free to reach out!
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Heather McLarnon, CSPO
PMI Team Member
Community Tech Platform Owner| ProjectManagement.com United States
Jul 17, 2021 2:49 PM
Replying to Marla Clayton
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Four of my webinars was posted as claimed (1 each) and approved (1 each) but it did not apply any PDUs.
Hi Marla - I sent an inbox message on the site to explain. If you have any additional questions, please feel free to reach out!
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Anish Hameed Project Engineer| Saudi Aramco Buqayq, 01, Saudi Arabia
I have submitted my PDus for claim , but when I checked in my pdu claim history there no trace of my submittal, is this normal ?
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2 replies by Kiron Bondale and Rami Kaibni
Mar 29, 2023 7:58 AM
Kiron Bondale
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My experience is that it usually takes just a few minutes for them to show up in my claim history, but depending on your previous claims status, some PDUs might not be applied. For example, if you have renewed already and your next cycle hasn't started yet, it won't apply the PDUs. If they don't show up in your claims history, then I'd get in touch with PMI customer care.

Kiron
Mar 29, 2023 9:29 AM
Rami Kaibni
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Anish

This is not normal. Usually immediately after submitting, you should see those in the record as submitted and receive an email that PDUs were submitted for each credential they apply.

Sometimes due to some glitches, it doesn’t go through so I suggest you try resubmitting them and if it didn’t work, then touch base with customer care.

RK
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Kiron Bondale Retired | Mentor| Retired Welland, Ontario, Canada
Mar 29, 2023 6:42 AM
Replying to Anish Hameed
...
I have submitted my PDus for claim , but when I checked in my pdu claim history there no trace of my submittal, is this normal ?
My experience is that it usually takes just a few minutes for them to show up in my claim history, but depending on your previous claims status, some PDUs might not be applied. For example, if you have renewed already and your next cycle hasn't started yet, it won't apply the PDUs. If they don't show up in your claims history, then I'd get in touch with PMI customer care.

Kiron
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Rami Kaibni
Community Champion
Senior Projects Manager | Field & Marten Associates New Westminster, British Columbia, Canada
Mar 29, 2023 6:42 AM
Replying to Anish Hameed
...
I have submitted my PDus for claim , but when I checked in my pdu claim history there no trace of my submittal, is this normal ?
Anish

This is not normal. Usually immediately after submitting, you should see those in the record as submitted and receive an email that PDUs were submitted for each credential they apply.

Sometimes due to some glitches, it doesn’t go through so I suggest you try resubmitting them and if it didn’t work, then touch base with customer care.

RK
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Latha Thamma reddi Sr Product and Portfolio Management (Automation Innovation)| DXC Technology Mckinney, Tx, United States
Thank you for the information.
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