Project Management

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Defining Work Metrics for a Scheduling Position.

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Christina Drake Manager of Client Services| Loop1 Systems West Lake Hills, Tx, United States
How have you done this in the past?
I have a position on a project that is a "scheduling coordinator" and trying to figure out how i can go about measuring performance and identifying work thresholds.

Should i do it by the amount of clients the individual is assigned? Or by the amount of resources the individual has to book?
(EX: when you have 150 clients we need to add another person. OR when you are managing 13 Engineers calendars we need to add another person.)

Any Help of Feedback is appreciated.
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