Bala S DuvvuriProject Manager| ShellBangalore, Karnataka, India
In our organization there will be a survey released to each member to understand the concerns/issues and there will be a score given by the employee in this survey based on various parameters like how satisfied with respect to skill enhancement,promotions,salary etc.Before releasing the survey to the member there will be a meeting held between manager and the employee too understand the concerns,explain about the survey etc.
I am identified as a SPOC for this activity to make sure there is 100% participation on-time in this survey and to increase the score of the survey.
Can you please help me with this small project on how to proceed and make it a success.
Stakeholders : Employee,manager and the organization. Requirements : 100% participation in the survey and increase the survey score
Please note that till today HR is driving this like sending reminders to managers,employees to complete the survey but from now on wards they want somebody from no-HR department to run this show.
Hi Bala, how may people are there in your organisation? 100% of 20 people and 100% of 20000 people will require different approaches to this.
Best regards Saving Changes...
Bala S DuvvuriProject Manager| ShellBangalore, Karnataka, India
Tim,
There are around 500 and we need to split them into 4 quarters(releasing for 1/4th of the count for every quarter) Saving Changes...
Sergio Luis ConteHelping to create solutions for everyone| Worldwide based OrganizationsBuenos Aires, Argentina
I was in the middle of this type of initiatives lot of times. First, the organization is responsible and accountable to achieve the 100%, not you. Why? Because the organization must perform actions to motivate people to take the survey. So, the only thing you can do is work with HR and any other in the organization "to sell" the idea to the whole people. Second, forget about achive the 100% because as any other type of project you have a percentage of deviation because risk. The percentage is 20% most of the times. AND THE MOST IMPORTANT: clarelly define the meassure of project success.
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1 reply by Bala S Duvvuri
Apr 15, 2016 7:09 AM
Bala S Duvvuri
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Thanks Sergio I totally agree with you.
My plan is to have a discussion with HR next week and understand the AS-IS system and understand the gaps and come up with some ideas.
Can you please suggest some idea which I can offer to HR.
Saving Changes...
Bala S DuvvuriProject Manager| ShellBangalore, Karnataka, India
Apr 15, 2016 7:05 AM
Replying to Sergio Luis Conte
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I was in the middle of this type of initiatives lot of times. First, the organization is responsible and accountable to achieve the 100%, not you. Why? Because the organization must perform actions to motivate people to take the survey. So, the only thing you can do is work with HR and any other in the organization "to sell" the idea to the whole people. Second, forget about achive the 100% because as any other type of project you have a percentage of deviation because risk. The percentage is 20% most of the times. AND THE MOST IMPORTANT: clarelly define the meassure of project success.
Thanks Sergio I totally agree with you.
My plan is to have a discussion with HR next week and understand the AS-IS system and understand the gaps and come up with some ideas.
Can you please suggest some idea which I can offer to HR. Saving Changes...
I'd come up with a plan for a communications-based project. A few quick ideas that the PBS could include (A) some means of recording and monitoring completion rates for each area (B) various comms approaches - web-pages, manager briefings, newsletters, social media, posters, surveys and competitions etc etc to engage the staff, (C) Incentivisation for completion - team or individual awards for their area. Maybe others have ideas too. Tim
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1 reply by Bala S Duvvuri
Apr 18, 2016 1:10 AM
Bala S Duvvuri
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Thank you so much Tim for the tips.
Saving Changes...
Sergio Luis ConteHelping to create solutions for everyone| Worldwide based OrganizationsBuenos Aires, Argentina
Let me say that I have been involved in this type of initiatives where people of different countries and different cultures were there. The key is to motivate people. Ask this question to yourself: why I will complete the survey?. Put your answers in a piece of paper and then you have a good started point. Make the same for other people you know. Depending of your culture (I understand you are living in India. I have the pleasure to work with people from that country from years ago up to day), country culture and organizaton culture the HR people have to find ways to motivate your people. The method is simple: how is the pain that taking this survey will solve for each person that have to take it. Obviously is impossible to make all people happy. After that, when HR define the message, you have to find the method to publish it. In my last assignement we do that by publish in internal intranet, by sending emails, by publish in internal TV monitors, or for some countries by making a contest.
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1 reply by Bala S Duvvuri
Apr 18, 2016 1:14 AM
Bala S Duvvuri
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That is a very good Point Sergio "Ask this question to yourself: why I will complete the survey". I will take this as a base and proceed further.
Saving Changes...
Thusi HettigamaDirector of Business Operations| Lunavi Mississauga, Ontario, Canada
Hello Bala,
I have done this type of Employee survey.
As Sergio indicated 100% participation is not your role. You need ask HR to step up into have a different communication program encouraging people to participate.
In my Survey Project, HR executed their own communication program. We had,
1. A online meeting to socialize the program to the employees
2. Management support to execute the survey and asked every departmental manager to encourage their own team to participate.
3. Ran the Survey as a contest. Offered prizes to the highest % department
3. Provided managers level stats and weekly and show them the % of his/her team member participation
4. Once the survey is completed stats socialized with the employees and encourage them to participate in the next survey
5. Conducted management meeting to talk about post survey activities
You may coordinate all above as a project.
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1 reply by Bala S Duvvuri
Apr 16, 2016 12:42 AM
Bala S Duvvuri
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Thank you so much for the tips.
Saving Changes...
Stéphane ParentSelf Employed / Semi-retired| Leader MakerPrince Edward Island, Canada
If you want to achieve 100% completion, your survey cannot be anonymous. You will have to know who hasn't completed the survey so you can encourage them to do it. If necessary, you might have to tie survey completion to individual performance metrics.
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1 reply by Bala S Duvvuri
Apr 16, 2016 12:44 AM
Bala S Duvvuri
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Yes Stephane completion of MSAP is one of the individual's objective.
Saving Changes...
Bala S DuvvuriProject Manager| ShellBangalore, Karnataka, India
Apr 15, 2016 12:22 PM
Replying to Thusi Hettigama
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Hello Bala,
I have done this type of Employee survey.
As Sergio indicated 100% participation is not your role. You need ask HR to step up into have a different communication program encouraging people to participate.
In my Survey Project, HR executed their own communication program. We had,
1. A online meeting to socialize the program to the employees
2. Management support to execute the survey and asked every departmental manager to encourage their own team to participate.
3. Ran the Survey as a contest. Offered prizes to the highest % department
3. Provided managers level stats and weekly and show them the % of his/her team member participation
4. Once the survey is completed stats socialized with the employees and encourage them to participate in the next survey
5. Conducted management meeting to talk about post survey activities
You may coordinate all above as a project.
Thank you so much for the tips. Saving Changes...
Bala S DuvvuriProject Manager| ShellBangalore, Karnataka, India
Apr 15, 2016 8:42 PM
Replying to Stéphane Parent
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If you want to achieve 100% completion, your survey cannot be anonymous. You will have to know who hasn't completed the survey so you can encourage them to do it. If necessary, you might have to tie survey completion to individual performance metrics.
Yes Stephane completion of MSAP is one of the individual's objective. Saving Changes...