Project Management

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How to deal with difficult people & difficult situations?

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Anupam India
There are times when we come across with people who are arrogant, try to prove their point, always complaining, over demanding, critical, fail in their commitments, not flexible, etc., making situation grim. Imposing ground rules is fair to some extent. What other techniques or steps would you put forward to deal with such people in such situations?
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Hemu Patel Program Manager /IT Manager| ABC Ltd Egg Harbor City, Nj, United States
Observe person closely ,talk to him/her personally and ask for his/her idea try to involve and give ownership
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Rosalinda Bernabe Product Management ServiceNow Integration Program| SMBC Group North Carolina, United States
Jun 01, 2016 1:40 PM
Replying to Anupam
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Thanks Samuel.

Project is terminated.
Dear Anupam, I am very glad you have shared this scenario. Now, I understand the comment that someone said that there is more at stake than the project as there is a strike going on after all.

What I don't understand is does the fact there is a strike means that the company really was at a standstill, that the company is on the verge of bankcruptcy? If I believe that the company can withstand the strike and will return to normalcy, hence the project will be resume later (as there is a strong indication that it will be put on hold = which was verified when you claim it was terminated), the solving the challenge is indeed a good way to increase and show your mettle as an effective project manager.
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1 reply by Anupam
Jun 05, 2016 11:26 PM
Anupam
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Rosalinda, strike does not mean that company is on the verge of bankruptcy. The strike was called to protest against the entry of an MNC unit. Workers thought this will result in job cuts, and other benefits. After the agreement failed with Workers Union, and due to social & political influence the company has to terminate this project.

While the Union was celebrating the big victory, the project team was going through low morale. The project manager released the team.
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Gina Abudi President| Abudi Consulting LLC Amherst, Nh, United States
Managing difficult folks is never easy and can, frankly, be draining. I found this article on fast company which you might find interesting: http://www.fastcompany.com/3047315/know-it...ifficult-people
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Anupam India
Jun 04, 2016 5:17 AM
Replying to Rosalinda Bernabe
...
Dear Anupam, I am very glad you have shared this scenario. Now, I understand the comment that someone said that there is more at stake than the project as there is a strike going on after all.

What I don't understand is does the fact there is a strike means that the company really was at a standstill, that the company is on the verge of bankcruptcy? If I believe that the company can withstand the strike and will return to normalcy, hence the project will be resume later (as there is a strong indication that it will be put on hold = which was verified when you claim it was terminated), the solving the challenge is indeed a good way to increase and show your mettle as an effective project manager.
Rosalinda, strike does not mean that company is on the verge of bankruptcy. The strike was called to protest against the entry of an MNC unit. Workers thought this will result in job cuts, and other benefits. After the agreement failed with Workers Union, and due to social & political influence the company has to terminate this project.

While the Union was celebrating the big victory, the project team was going through low morale. The project manager released the team.
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Anupam India
Thank you all for sharing inputs.
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