Project Management

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Delighting the customer

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Anupam India
Improving Customer experience & relation – this is something which every organization looks for. As a project manager what will you do one thing different than others to delight the customer?
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Cliff Parker Senior Agile Delivery Manager| DevOpsGroup Harrietsham, Kent, United Kingdom
The PMBOK will say that you should only do exactly what is expected. No more and no less.

So as far as project deliverables go, these should always be exactly as agreed and signed off.

Where you have the chance to delight however, is delivering on time, under budget, and making the whole project 'experience' a good one. You are an ambassador for the whole profession remember
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1 reply by Anupam
Jun 02, 2016 9:31 AM
Anupam
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That's a great thought. Thanks Cliff !!
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Anupam India
Jun 02, 2016 9:22 AM
Replying to Cliff Parker
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The PMBOK will say that you should only do exactly what is expected. No more and no less.

So as far as project deliverables go, these should always be exactly as agreed and signed off.

Where you have the chance to delight however, is delivering on time, under budget, and making the whole project 'experience' a good one. You are an ambassador for the whole profession remember
That's a great thought. Thanks Cliff !!
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Samuel Vaddi Avon, In, United States
Well said, Cliff
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Abigail Whitmore Il, United States
Cliff pretty well sums it up. Thank you!
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Vincent Guerard Coach - Trainer - Speaker - Advisor| Freelance Mont-Royal, Quebec, Canada
Nice Cliff,

I would look at improvement on benefits to the customer !
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1 reply by Anupam
Jun 02, 2016 11:29 PM
Anupam
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Thanks Vincent
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Sergio Luis Conte Helping to create solutions for everyone| Worldwide based Organizations Buenos Aires, Argentina
The first thing to do is to define who is your customer or client. In my case, we use for years the definition "customer is the next in the process". And key is to understand that customer or client is one of your project stakehodlers so you have to perform project stakeholder analysis taking them into account.
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1 reply by Anupam
Jun 02, 2016 11:30 PM
Anupam
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Thanks Sergio for the input
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Anupam India
Jun 02, 2016 2:55 PM
Replying to Vincent Guerard
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Nice Cliff,

I would look at improvement on benefits to the customer !
Thanks Vincent
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Anupam India
Jun 02, 2016 4:29 PM
Replying to Sergio Luis Conte
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The first thing to do is to define who is your customer or client. In my case, we use for years the definition "customer is the next in the process". And key is to understand that customer or client is one of your project stakehodlers so you have to perform project stakeholder analysis taking them into account.
Thanks Sergio for the input

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