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Unable to view on demand webinars

Gargi Chatterjee Director of Technology, Executive Education| Stanford University, California, UnitedStates Ca, United States

I am able to view live webinars but am unable to view the on-demand webinars. It consistently displays a blank screen for me. Any ideas about what might be causing this?

Posted: Jun 20, 2016 2:04 PM

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Samuel Vaddi Avon, In, United States

Are you logged in as a valid member? In my understanding, not all content is available to all members.

Is your browser enabled to play Adobe Flash plug-in?

Posted: Jun 20, 2016 2:12 PM

Gargi Chatterjee Director of Technology, Executive Education| Stanford University, California, UnitedStates Ca, United States

Yes, I am a PMI member. The previews do not work either and yes, I have adobe flash player enabled.

Posted: Jun 20, 2016 2:23 PM

Marjorie Anderson Director of Community| Product School Newtown Square, Pa, United States

Hi Gargi,

I'm sorry to hear you're having issues viewing the on-demand webinars. What browser are you using? Are you viewing from home or using your office's network? I think we'll need a bit more information before we can determine what the issue might be and then we can figure out what's happening.

Hopefully we can get this worked out for you soon.

Thanks!

Marjorie

Posted: Jun 20, 2016 2:50 PM

George Lewis Program/Project Manager| DXC Technology Company Heredia, Costa Rica

Hi Gargi - Have you tried on another Machine and even on another network?

Posted: Jun 21, 2016 5:01 AM

Anupam India

If your browser is Internet Explorer, follow these steps -

1. Open IE
2. Go to Tools
3. Uncheck ActiveX Filtering
4. Press F5 to reload the page
5. It should work now

Make sure to -

1. Turn off popup blocker
2. Verify Adobe connect is installed

Posted: Jun 21, 2016 7:59 AM

Rami Kaibni

Community Champion

Senior Projects Manager | Field & Marten Associates New Westminster, British Columbia, Canada

Being a PMI Member does not necessarily give you access to webinars - You should be a premium member. If you are then I can't think of anything else other than probably something is wrong with the adobe player.

Posted: Jun 21, 2016 11:35 AM

Marjorie Anderson Director of Community| Product School Newtown Square, Pa, United States

Thanks for your input all!

Just to clarify, PMI membership gives you access to all of the premium content on ProjectManagement.com, both live and on-demand. As a PMI member you should be able to access all of the content on the site. If you're getting a blank screen, it could mean that a corporate network is blocking the IP address of the on-demand video.

If you continue to have issues, please let me know.

Thanks!

Marjorie

Posted: Jun 21, 2016 11:42 AM

sneha gokal Program Manager| NCR Cumming, Ga, United States

I have adobe flash updated as of 9/1
I have Active X turned off
But still getting errors. Any insight would be greatly appreciated

Posted: Oct 20, 2017 3:49 PM

Marjorie Anderson Director of Community| Product School Newtown Square, Pa, United States

Hi Sneha,

I've sent you a direct message here on the site to try to troubleshoot. Please check your inbox.

Posted: Oct 23, 2017 7:01 AM

Stéphane Parent Self Employed / Semi-retired| Leader Maker Prince Edward Island, Canada

I remember having similar problems a long time ago. The problem was I had set up a projectmanagement.com account with its own credentials.

Once I switched to using my PMI credentials to log into projectmanagement.com, I no longer had a problem.

Posted: Oct 23, 2017 10:27 AM

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Unable to view on demand webinars

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