George LewisProgram/Project Manager| DXC Technology CompanyHeredia, Costa Rica
On one side of the equation, academics and leaders states that an effective approach is to focus on profit, on the other side of the equation, theory states that customer value should be the center of any business; I do not disagree with any approaches, but I consider that focusing only one side the equation could produce negatives results. So why not adding the value of process to both sides of the equation?
Let me state it differently -
1) On one side of the equation, have you bought a product/service where you didn't care of it was produce, you just pay for it and continue with your day regardless if the seller wins or lose?
2) On the other side of the equation, have you delivered a project, were you are unsure if the final product is going to totally satisfy your customer; but due to so much effort and because you need to complete it as indicated; so you deliver as requested?
The point here, is to reflect upon the value of the creation process (the seller side) and the value customer usage (buyer side).
Do you consider there is value in focusing on process dimension?
1. There is added value if we tend to both, adding focus on the Process as a new dimension (vote)
2. The is value focusing ONLY on Profit (votes)
3. There is value focusing ONLY on Customer Value (votes)
4. none of the three (votes) Saving Changes...
