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What's the difference between a SMO and a PMO?

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George Lewis Program/Project Manager| DXC Technology Company Heredia, Costa Rica
What's the difference between a SMO and a PMO?
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George Lewis Program/Project Manager| DXC Technology Company Heredia, Costa Rica
PMO stands for Project Management Office and SMO stands for Service Management Office
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Demetrius Williams Atlanta, Ga, United States
This is actually the first time I have heard of SMO.
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Rolf Dieter Zschau Business Analysis & Solution Lead| Volkswagen Group Charging GmbH Unterschleissheim, Germany
I've also never come across SMO. Does SMO come from ITIL or a similar IT production approach? Or is it HP specific?
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George Lewis Program/Project Manager| DXC Technology Company Heredia, Costa Rica
A Service Management Office (SMO) provides organizational structure to facilitate the implementation of ITSM process activities and provides focus on business goals and objectives. A SMO is similar to a PMO (Project Management Office) in that it is the organization responsible for the management and implementation of processes, only instead of Project Management processes, the SMO focuses on ITSM processes and activities.

http://crossfuze.com/blog/598-57what-is-a-...do-you-need-one
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1 reply by Rolf Dieter Zschau
Jul 15, 2016 8:37 AM
Rolf Dieter Zschau
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O.K. I see - it's from ITIL.
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George Lewis Program/Project Manager| DXC Technology Company Heredia, Costa Rica
Any other link where I can research on this subject?
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Rolf Dieter Zschau Business Analysis & Solution Lead| Volkswagen Group Charging GmbH Unterschleissheim, Germany
Jul 15, 2016 8:28 AM
Replying to George Lewis
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A Service Management Office (SMO) provides organizational structure to facilitate the implementation of ITSM process activities and provides focus on business goals and objectives. A SMO is similar to a PMO (Project Management Office) in that it is the organization responsible for the management and implementation of processes, only instead of Project Management processes, the SMO focuses on ITSM processes and activities.

http://crossfuze.com/blog/598-57what-is-a-...do-you-need-one
O.K. I see - it's from ITIL.
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Rolf Dieter Zschau Business Analysis & Solution Lead| Volkswagen Group Charging GmbH Unterschleissheim, Germany
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Rolf Dieter Zschau Business Analysis & Solution Lead| Volkswagen Group Charging GmbH Unterschleissheim, Germany
And : http://itsm.ucsf.edu/
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Stéphane Parent Self Employed / Semi-retired| Leader Maker Prince Edward Island, Canada
We have an SMO in our organization. It's purpose is to manage processes around operational services, especially those with a service level agreement (SLA).

I find the mindset on our SMO a lot different than a PMO. The SMO lacks the focus on schedule and scope management. On the other hand, our SMO is very good around quality and risk management.
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Anonymous
Jul 15, 2016 9:38 AM
Replying to Stéphane Parent
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We have an SMO in our organization. It's purpose is to manage processes around operational services, especially those with a service level agreement (SLA).

I find the mindset on our SMO a lot different than a PMO. The SMO lacks the focus on schedule and scope management. On the other hand, our SMO is very good around quality and risk management.
Stephane - thaks for the input...
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