Project Management

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Why do projects fail?

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Frank Winters Photographer and Conservationist Sandwich, Ma, United States
In your experience, what are the primary causes of project failure? I have my personal top ten list, what's yours? In particular, what can be done to improve the abysmal success rate of IT projects? If we solve this conundrum, let's move on to world peace!
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Gene Pugh Manvel, Tx, United States
One of the main reasons projects fail is the people requesting the project don't feel responsible for the success of the project.
If you tell your interior decorator "Make my home look nice, I'll be back in 6 weeks to see the results", it's not the decorator's fault you don't like the results! There is not one project management task the Project Manager can do by herself. Every aspect of project management (proper requirements definition, risk management, issues management, etc.) requires the cooperation and adequate participation of the project team, including the folks who requested the project.
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Jeff Allen Knoxville, Tn, United States
I would agree that the top issue is the Project Manager. I read some interesting reports from Cutter Consortium recently comparing/contrasting project performance with assessemnts of the project manager and project team. There was a strong correlation between the ability of the PM and project performance. There was also a strong correlation between communication effectiveness and project performance. I see those as two keys.

Another note: with the possible exception of item 9 in the list(debatable), the items listed are managerial in nature, not technical. However, many times the primary qualifications stated for a PM for a given project have to do with capability with a particular technology. Hmmm...
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Anonymous
From my experience, the #1 cause of project failure is lack of committment to a shared goal.

Too many times personal agendas - whether honorable or not- and the inability to compromise for the purpose of achieving the project goal (and hopefully a well stated, clear and simple goal) get in the way of achievement.
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Frank Patrick Boonton, Nj, United States
Yet another "top ten list" on sources of project failure...

1) Failure to appreciate the impact of a multi-project environment on single project success. (More...)

1 a) Trying to put 10 pounds of projects through a 5-pound pipeline in a multi-project environment.

1 b) Wasting of resources through dedication to projects, making them unavailable to support other projects.

1 c) Failure of management to provide real guidance on priority of projects before they are planned and promised.

1 c1) As well as the flip side, ignoring rational plans and promises for perceived, but questionable, priorities. As an explanation of this, IMHO, project priorities are part of the initiation phase. Once promised and launched, all project have equal priority -- to complete when and how promised -- and deserve attention only proportionate to the threats to that promise.

1 c2) Another flip side regarding priorities -- failure of management to kill projects when their reason for existence goes away.

2) Irrational promises made due to a failure to take into account the variable nature of task performance. (More...)

3) Irrational promises made due to a failure to take into account the statistical nature of project networks. (More...)

4) Insufficient identification of dependencies necessary to deliver the project. (More...)

5) Focus on (and active management of) only a portion of what should be the full project -- a true bottom-line value adding outcome for the sponsoring organization.

6) Reliance on due-date, train-schedule, and actual-against-budget-to-date performance to drive project performance, resulting in the wasting of any safety included in the project (to account for 2 and 3 above) and in the effects of Parkinson's Law -- Work will expand to fill (and exceed) the time allowed. The whole concept of "time allowed" is a major culprit. (More...)

7) Wasting of resources through underutilization because they aren't the "best resource" for the job.

8) Wasting of the "best" resources through over-utilization, multi-tasking, and burn-out.

9) Delivering original scope when conditions/needs change. Flip-side: accepting changes to scope without sufficient analysis of impact on the project (or on other projects).

10) Multi-tasking, multi-tasking, multi-tasking, multi-tasking, and multi-tasking. Commonly thought of as a key problem in multi-project environments, where resources are expected to address tasks from different projects in a coincident time-frame, multi-tasking also impacts single project durations (and wastes safety) when dedicated resources are expected to wear several hats. (More... and more... and more...)

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Michael Paul Salvagno Cardington, Oh, United States
In a consulting and sales environment, where we are implementing services based on contractual obligations - the project fails when the customer is not happy. The customer is not happy because of the following:

1. Unrealistic expectations set
2. Deliverables not clearly understood
3. Working from a different understanding of technical delivery mechanisms
4. Not really understanding what it is that they bought.

It rarely is ever technically related, so us as project managers need to work better. The IT industry as a whole is coming up for a real change.

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ROCHELLE WITMER Liberty Hill, Tx, United States
I agree with your number one point as the major key to failure. The lack of a trained, experienced PM greatly contributes to the remaining failure causes.

However, if you review many job postings for PMs these days you will notice that a lot of them require extremely specific technical "hands on" skills. These can include being able to code in whatever language is the company's current standard or create data models or conduct staff training in a specific tool. I wonder if these companies understand the risk of assigning too many roles to the PM and losing the oversight of all the points that cause project failure.

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Frank Winters Photographer and Conservationist Sandwich, Ma, United States
Rochelle, I think your point is extremely important. Hiring a Project Manager should be about finding a competent PM, not simply a competent technical person. Some companies are not aware of the skills, experience and personal characteristics required to be an effective PM. Technical skills can make up for a lack of PM training and skill on small projects only and only to a very limited extent. However, even for small projects there is no substitute for adequate training and experience. I believe many HR departments and hiring managers do not know what skills and knowledge to look for in project managers and therefore they fall back on technical or application area knowledge. This knowledge may be important but cannot replace the fundamentals of project management and related experience.
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Anonymous
Frank, your point is valid (fundamentals of PM and related experience). I've seen projects fail because the PM has wonderful academic knowledge (e.g., they have the PMBOK memorized) without a true appreciation for ever performing the function(lack of relevant hands on experience).

* They lose credibility with the technical staff.
* They force uniformity over pragmatic plans, etc.
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David Kester PMP Bothell, Wa, United States
This is a great topic ...

There are two primary reasons projects fail.
1. Uncontrolled Scope (i.e. to many changes.)
2. Poor Quality.

I think most people understand the first. However, what I've discovered is that people only apply the last to final project deliverables and not all the work products.

They don't say a planning document has poor quality and stop the project and fix it.

If a project addresses quality in all of it's deliverables and word products and the project doesn't suffer from un-managed changes then it's almost always successful.

The challenge is quality standards for all deliverables...

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Anonymous
Sorry if I am venting, however ...

Another reason is failure to make decisions. There are several causes.

1)Individuals are hesitant to sign on the dotted line supporting a position.

2) Its easier raising issues why something may not work, or is complex -- rather than thinking through a complete solution.

3) There is no shortage of people who opine and cloud matters. It is especially true of those who are not subject matter experts; or who are experts in one field offering input in other fields.


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