Project Management

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Why do projects fail?

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Frank Winters Photographer and Conservationist Sandwich, Ma, United States
In your experience, what are the primary causes of project failure? I have my personal top ten list, what's yours? In particular, what can be done to improve the abysmal success rate of IT projects? If we solve this conundrum, let's move on to world peace!
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Frank Winters Photographer and Conservationist Sandwich, Ma, United States
Dear Anonymous:

1. Its ok to vent, in fact discussion groups are for venting!
2. I agree with your points. Fear is a horrific factor re: projects. Issue resolution is very often impossible without some courage.
3. Confusion also makes good project management difficult and there's nothing like too many opinions if you want to confuse managers. (This is a very difficult one because its difficult to cut off debate but sometimes it needs to be done.)

Thanks for your post!

Frank
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Diana Wales Irvine, Ca, United States
Maybe it's just my experience, but I'd have to say that the #1 reason for project failure is because the wrong people are involved up front in making commitments to the customer. In my world the PM isn't involved until AFTER the project cost, scope and deadline commitments have been made by Sales and upper Management. But no matter how good a PM is, they can't make up for unrealistic expectations.

Another problem I've seen repeatedly over the years is that bonuses are almost always tied to either cost, quality or deadline commitments, but rarely to all three. Inevitably, the two aspects that don't produce a financial reward are sacrificed.
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Frank Winters Photographer and Conservationist Sandwich, Ma, United States
Diana,
Many people share your experience. When the PM is not involved in making commitments and when the people who are involved are not trained and experienced themselves you have the making of failure.

Regarding your other point -- cheap, fast, good pick two is bad enough but when the reward system says -- just get this baby in on time and you win the brass ring, well that's worse, of course. Incentive systems will tend to drive behavior as we have learned. Prehaps the folks responsible for the incentive systems need training in some basic management principles as well as project management itself. Or let's put it another way, -- it wouldn't hurt!!

Thanks for your post.
Frank
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Frank Patrick Boonton, Nj, United States
Mr./Ms. Anonymous "vented"...

"1) Individuals are hesitant to sign on the dotted line supporting a position."

Resistance/hesitancy is as much the result of the way a position or proposal is presented as it is the content. If the way the proposal is presented fails to take into account the perspectives of the people whose buy-in/sign-off is required -- if it fails to address problems they recognize and only raises concerns, then that hesitancy is more than justified.
"2) Its easier raising issues why something may not work, or is complex -- rather than thinking through a complete solution."
On the surface, this is true, but there are simple processes for dealing with concerns and complexity that can be used to take advantage of the important input that is carried in these responses. We should embrace -- even solicit -- concerns and reservations about why something won't work, or about negative side effects of a proposal for two reasons. 1) The additional perspectives will help make the solution in the proposal far more complete, and 2) Accepting and addressing them will bring the person with the reservation more into the team. They are now part of the solution and will work harder to make it happen instead of sitting on the side worrying about what can go wrong.
"3) There is no shortage of people who opine and cloud matters. It is especially true of those who are not subject matter experts; or who are experts in one field offering input in other fields."
Two responses to this one. On one hand, simply, why are they involved? If their contribution is really not needed, why are they invited/allowed to muddy the water? On the other hand, as suggested in the previous comment, different perspectives can be powerful sources of more complete solutions and of effective risk management. Again it's a matter of the processes that are used to respond to the input.
For more information on these processes to achieve buy-in, check out a paper on Taking Advantage of Resistance to Change. There's also a course that introduces core thinking processes for day-to-day problem solving and can serve as a great team-building exercise while at the same time solve some sticky issues for the participants.

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Barbara Brown Bellevue, Wa, United States
This *is* a good topic. I spend a lot of time thinking about it myself.


I believe that EVERY project failure is a project management failure (failure being not delivering product or delivering the wrong thing).


I especially agree that lack of real, hands- on PM experience is a critical contributor to project failure.


Within this category, I would say that inexperienced or poor PMs lack the ability to componentize a project -- to break it up into manageable chunks and deliver, deliver, deliver. Instead, they thrash in detail and cannot prioritize, or believe they have to deliver everything at once, and fail.


They also lack the insight/foresight to understand the critical nature of data and of infrastructure. They believe that these things will somehow magically take care of themselves. Only to find at the end they have a beautiful, but unusable application.


I don't believe any training courses can take the place of experience and innate PM capability.
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Tom Welch PMP Mesa, Az, United States
Very interesting topic, here's a blog that I recently discovered which offers a different point of view http://weblog.halmacomber.com/ on PM shortcomings.
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Tom Welch PMP Mesa, Az, United States
Very interesting topic, here's a blog that I recently discovered which offers a different point of view http://weblog.halmacomber.com/ on PM shortcomings.
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Nick Myers Farnborough, United Kingdom

Whilst I agree that it is vital to a project's success to assign the "right" project manager to it, I also think it is worth realising that often a Project Manager may not be given the choice of which projects he/she runs with.


Even the most experienced project manager, when faced with a project that exhibits every possible challenge, can fail.


I don't think it is fair to blame the PM entirely, purely based on their level of training, certification or experience. In many organisations PMs are given projects and told to get on with it.


Ideally, we'd all be selective about the projects we took on, but often (particularly for more junior managers) there is no "choice" involved.


You can manage risk, people, deliverables, requirements, cost, quality, scope and schedule as professionally as possible, but at the end of the day, if you've been given an unrealistic project (such as a poor team and no ability to outsource/contract, unfeasible business case, or non-comitted executive sponsor.) you can stand very little chance of "success".


Some times as a PM the best you can do is perform your role as well as possible within the project environment, and be able to prove that the project failed due to measures beyond your control. A horrible way to work, but one that I'm sure we all face sooner or later.


The last thing any of us want to do is focus on covering our asses, but that's a fact of life, when things go wrong, people only feel satisfied when someone or something is to blame.


In most of the organisations I've worked for, there has always been a mindset where the majority of sponsors and stakeholders did not take any responsibility for the project's success, it was all deemed the project managers duty.


I just wanted to speak up for all the PMs out there that might not have years of experience or formal training/certification, but can still make more than adequate project managers, often because of a diverse range of experience and being involved in projects at the "grass roots" level.


The biggest failure with Project Managers that I see regularly is a focus on technology over business benefit, reduction in scope in order to achieve deliverables at the expense of lower priority deliverables that have an impact on the overall benefit delivery, and I think if the PM applies themselves inappropriately - then that's the #1 route to project failure.

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Frank Winters Photographer and Conservationist Sandwich, Ma, United States
We should all thank Nick for coming to the defense of project managers! In a sense its silly to try to find the number one cause of failure but it does make for an interesting discussion and sharpens the mind a bit when thinking about what causes things to go wrong. If you were asked to assess the project management capability of an organization and on day one you realized that all the PM's were well trained and highly competent you might guess that the organization was going to be found to be quite capable at the end of the day. With a strong team of PM"s it would take management along the lines of Dilbert's boss to really screw things up. Same can be said for the converse, I believe.
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Jeanne Brown Rockville, Md, United States
I noticed a new article on the website today in the "Project Management in Practice" series that I think is related to this topic. It is a discussion of whether or not PMs really use all the tools and processes we learned in the quest for certification. We all know that doing it right the first time actually saves time, but it also puts the delivery of those tangibles further out on the calendar. In addition, business markets, strategies, and the perspective and priorities of the stakeholders often change long before the first tangible piece of the project is realized.

Many difficulties arise when stakeholders won't make themselves available in various stages because of their perception of the long-term nature of the project. When it is time for testing and sign-offs, their world and perception of where the project fits into it has often changed.

I would be very interested in feedback on gaining the initial excitement and keeping up the interest and interaction from "clients" (in whatever form they take) when they recognize the long lead times that can be involved.

Also, how do we avoid "scope creep" or maybe "scope morph" in light of a rapidly changing environment?

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